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Is this closure notice for my store real or just spam?

mmburnell
Visitor
2 0 1

I received an email 2 days ago that a review had been done of all low-ranked stores and that I was at risk for closure. It advised I needed to reach out to someone and provided a link but when I click on it, it prompts me to download another app called Telegram to message the person. 

 

It also only gave me 5 days to turn this around. I am just now starting out and I realize I haven't uploaded products yet but I've been working to purchase our first round of inventory and that takes time. 

 

I guess my question is, is this email even real or is it just spam? I don't want to download the app and then message the person and it all be a scam. Has anyone else dealt with this?

 

Screenshot of the email below.

 

mmburnell_0-1709215690908.png

 

Accepted Solution (1)

TyW
Community Manager
451 63 1207

This is an accepted solution.

Hi @mmburnell , 

This is a bad actor/scammer, and the senders domain is mail.ru. 

If you encounter a questionable email like this do not hesitate to reach out to Shopify Support directly via help.shopify.com


TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

TyW
Community Manager
451 63 1207

This is an accepted solution.

Hi @mmburnell , 

This is a bad actor/scammer, and the senders domain is mail.ru. 

If you encounter a questionable email like this do not hesitate to reach out to Shopify Support directly via help.shopify.com


TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

mmburnell
Visitor
2 0 1

Thank you so much Ty!