Re: Is this a legitimate email from Shopify?


Is this email from legitimate?

2 0 0

I’ve at some times received scammy emails  fake emails trying to be Shopify’. But I’m not sure is this one is legitimate. Any help or recommendations? I can’t have my store shut down. It’s the sole income for my husband and I.

email is from


Accepted Solution (1)
Shopify Staff
3009 463 618

This is an accepted solution.

Hi everyone! Thank you again for all your feedback on this topic. Please continue to add it to this thread and I will make sure to add a like to your feedback to let you know that it has been received. I fully support the idea of adding these communications into the admin as well and I hope we can make that happen. 

To help with any confusion surrounding tickets of this type, the ticket ID for many of them will be formatted like this:


It will be a mix of letters and numbers and is different from the tickets numbers you would receive from our standard support. Our standard ticket numbers are only numerical and are around 8-10 numbers long. Tickets that match the format above are handled by a separate team and our live support doesn't have direct access to the content of these tickets. With the ticket number they should be able to confirm though if this ticket is legitimate. 

I am going to mark this response as the "Solution" so that other merchants in a similar situation can find this information easier. Please continue to add your feedback to this thread and I will make sure it is passed along on your behalf. 

Shay | Social Care @ Shopify 
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Replies 52 (52)

4 0 1

I received this email this morning> I was panic and submitted the attestatition a few times. I'm just wondering how did yours goes? 

56 0 15

No way I was going to click on a link with such a hinky URL. 

4 0 1

@HotHeadstalls I received this email this morning as well. I was panic and submitted the attestation a few times. I'm just wondering how did your goes?