FROM CACHE - en_header

It looks like you don't have access to this store. Contact the store administrator for access.

Solved
TAGSAngel
Trailblazer
147 1 67

I was in the shop adding product. It crashed (or just logged me out) and then I couldnt' get back in.  I am the administrator.  I tried deleting my browser history and that didn't help.  What do I do?

Accepted Solution (1)

Accepted Solutions
erodingwinds
New Member
2 1 2

This is an accepted solution.

Getting this a lot as I manage 2 separate shopify stores. Try loading it in a different web browser, seems to work here. 

View solution in original post

Replies 29 (29)
erodingwinds
New Member
2 1 2

This is an accepted solution.

Getting this a lot as I manage 2 separate shopify stores. Try loading it in a different web browser, seems to work here. 

TAGSAngel
Trailblazer
147 1 67

I did and it did work, but it's not my browser of choice.  However, I was able to log in without issue this morning.   (I also manage 2 different stores)

TAGSAngel
Trailblazer
147 1 67

Ok, so now they're not allowing me to access the other one.  Is this an issue with chrome or with shopify?  All of a sudden you can't have access to both accounts?

TAGSAngel
Trailblazer
147 1 67

@erodingwinds OK so I think I found the culprit    This only started happening since I installed a chrome extension to "block yourself from analytics"  I just shut that off and wala I have access to both accounts. So somehow this extension is interfering with the shopify login.  Back to the old filter me out on analytics method I guess.   So.... if you also have this extension installed, it might be the issue.

ronwainbuch
New Member
1 0 0

Hi, I am having the same issue, but my only extension is oberlo. Does anyone know how can I solve this problem? I cant access my account.

Goodmother
New Member
1 0 0

I am also having this problem. I manage two shops and can only log in to one of them. I do not have any of the extensions mentioned and do not use other browsers. This started occurring this morning, about 30 mins ago. It was all fine last night.

TAGSAngel
Trailblazer
147 1 67

OK so maybe I didn't find the culprit then.  So maybe then, it's an issue with shopify/chrome   is everyone having this issue on chrome and is it working fine on other browsers? (being able to sign into both)

erodingwinds
New Member
2 1 2

I am using Chrome, yes. I log into 1 store in Chrome and the other in Firefox, just been operating that way for weeks. Haven't tried logging into both in Firefox to see if that works. Just doing 1 in each and dealing with it. 

TAGSAngel
Trailblazer
147 1 67

If you can, try both on firefox (for a few days) to see what happens.  If we can all test to figure it out and then report back to shopify support we may get it fixed sooner than later.  The more info we can give them, the better, (in my opinion)

Comcute
New Member
1 0 0

I met the same problem since yeaterday.Had you solved it already?

TAGSAngel
Trailblazer
147 1 67

I thought I solved it by shutting off a chrome extension, but as I was made to understand that it was shopify itself with certain accounts.  Hopefully yours is OK now.

TC33
New Member
2 0 0

Hi there!

I'm having this issue today. Unable to access...please contact admin... Is there a fix to the issue yet?? I've tried several times to log in and its the same message. I'm not using Chrome by the way. 

mcpearson7
Tourist
3 0 1

I'm having this same issue.  I manage multiple stores as well.  Although they work in Safari (Mac), all apps don't work in Safari which is the reason I use Edge with Shopify.  Shopify needs to look into this.  This thread is not "solved".  

mcpearson7
Tourist
3 0 1

I cleared ALL browsing history, cookies and anything that Edge let me.  All of a sudden I was able to log back in.

TC33
New Member
2 0 0

Thanks. I did this and it worked. Its strange and very scary though. Hopefully Shopify will get it fixed soon. 

BeFearless
New Member
1 0 0

Screen Shot 2020-08-19 at 9.51.55 AM.pngI received this message with one of our stores and sure enough our customer data and contacts were stolen and my customers were sent messages that I never sent spoofing my email. I have had to get the cops involved, and don't feel this is at all an extension thing but rather I think someone is getting into Shopify accounts and obtaining emails. See attached.

The_Collaborati
New Member
1 0 0

My 2 employees can't access this store and a few others at their remote locations on either Chrome or Firefox browsers. They have cleared all cookies. Nothing works. Help!

mcpearson7
Tourist
3 0 1

Have everyone clear ALL browsing history and cookies.  This fixed the issue for us.

Brad29
New Member
4 0 0

Can anyone @Shopify address this? We have two stores and now we can't log in to both at the same time on the same browser. Which is critical for our workflow. We've tried deleting all cookies/cache, doesnt work. I don't want to use separate browsers for each store.