can someone help me fix the manual sorting of products from collections? It shows fine when I drag & drop in shopify, but when i check it on safari or chrome or other browers, it doesn't show the updated order of products. Can someone tell me what's the matter pls? Here is the link: https://beach2bar-malta.myshopify.com/admin/collections/158751260806
Ash here from the Shopify team.
I'm happy to help look into this with you! It looks like you've added a link to your post which leads to a page in your admin. Since that page requires access to your account to view, I'm not able to see what you're referring to. To get a better idea of what's going on here, could you please send me a screenshot of your collection in the admin showing the order of products, as well as a screenshot of the same collection on the live site to show the discrepancy?
I also have a few troubleshooting steps for you to take which may resolve this issue without any further digging. It's possible that when previewing your live site you're seeing cached information on your browser, causing it to appear that your product re-ordering is not going live. Here are some steps that may help clear this up:
Hopefully those steps can resolve the issue, but if not, I'm happy to take a closer look! Please reply here and let me know how this goes for you.
Thank you for following up with me. Just to confirm, did you complete all of the troubleshooting steps listed in my previous post, and then continue to experience the same issue afterwards? Also, could you please reply back here and send over the screenshots I mentioned in my original reply?
The screenshots I'd like to see are; one of your collection in the admin showing the order of products, as well as a screenshot of the same collection on the live site to show the discrepancy.
Once I have those screenshots, I should be able to get a better idea of what is going on here. Looking forward to hearing back and getting to the bottom of this!
yes i have the same problem.
I have organized my products on the collections page (in the correct order) but its not reflected when I go to my site.
Ash here from the Shopify team! Welcome to the Shopify Community and to the thread.
I understand you're experiencing some issues with the re-ordering products on your manual collections. Firstly, I posted some troubleshooting steps above in this thread. Please complete those steps and try re-ordering your products again, and if the issue persists, you can reply here to let me know. For quick reference, here are the steps to try:
If these steps don't resolve the issue, when you reply back here could you please include some screenshots showing the order of the products in your collection on the admin side vs the live site? This way I can get a full idea of the problem before determining the best next steps.
Looking forward to hearing back and continuing to assist!
Hi Tried the above, first page stayed with the manual changes, subsequent pages have now changed their order and are not following my manual adjustments?
No point sharing the screen shot even the manual selection has reverted back, if there was an emoji I'd be shrugging my shoulders
Thank you for getting back to me with the additional information and the screenshots. So it sounds like in your case, the collection order is reverting on the admin end as well as the live site. This is definitely an odd situation, and I'd like to get a closer look at your shop and so some troubleshooting on my end. I've sent you an email to the email address associated with your Shopify Community account. Please reply back to that email, and once you've been authenticated I can dig in deeper for you.
Looking forward to hearing back!
Hi, I just spent 5 hours reorganising my collections on Safari browser this time as opposed to Google and Guess what, All my work has reset from my manual creation to a completely different order, CAN YOU PLEASE HELP there must be some setting or something as there seems to be a lot of others with the same problem, I am losing sales big time because of this issue HELP!!!
Ash here again.
At this time I don't have any updates yet, but I see that our team is currently investigating this further in the email ticket we started together. As soon as we have some more information on whats causing the issue with the manually sorted collections, and/or a solution to implement, we'll follow up with you via email in that open ticket. I hope to see this resolved for you shortly, and feel free to reach back out if there's anything else you need assistance with in the mean time.
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