Merge Customer accounts

sehressential
New Member
2 0 15

Starting a new thread for this because it needs the attention. NEED to be able to merge customer accounts. Shopify has 5000+ employees. There's no reason they should not have this feature added yet. Store owners have been requesting it for 7 years.

Replies 29 (29)
MEVEI
New Member
1 0 10

I am looking for this option as well. Duplicate customer accounts created due to different email addresses create a confusion. If the merge feature is added, it will be easier to track sales. It has been years that I am surprised Shopify hasn't done anything!

Steve_Coulton
Tourist
10 0 23

AGREED and I'm sick of being ignored.

This is BASIC customer account management in EVERY system but Shopify.

Requests from hundreds and hundred of shopify users for our stores since before 2016.

Are they joking?

Select customers, check box, check box - MERGE.

Done.

 

PLEASE RESPOND with WHY this is continually ignored and NOT added by now?

 

I've had enough.

chubbell
Tourist
10 0 9

SHOPIFY REALLY NEEDS TO FIX THIS!!! I HAVE BEEN TRYING TO FIX IT ALL SUMMER AND I'M LOSING MY MARBLES!!! SHOPIFY - CAN YOU PLEASE GIVE US SOME SORT OF WAY TO FIX THIS????

chubbell
Tourist
10 0 9

SERIOUSLY THE WAY TO DO IT!! SHOULDN'T BE THAT DIFFICULT!

drluedke
New Member
1 0 4

Also looking for this ability--- seems like it's been been requested by other Shopify users for over 5 years.  How is merging customer accounts not possible yet????!

Michael_Bennet1
Tourist
3 0 4

Adding my name to the request for a Customer Merge feature.  Have a customer that input his email incorrectly on an order.  I can't edit his email to the correct email address because he has previous orders with us in the past.  How do we fulfill his order and have him receive email notifications when his email is incorrect and I can't change it to the correct one? We will manually send him emails about his order shipping, tracking#, etc, but it is unprofessional and confusing to the customer... who called us to let us know he input his email incorrectly.  Definitely would like to see a customer account merge feature!

JohnC
Shopify Partner
68 0 161

In my continued quest to get this noticed I am now tracking all threads that have requested this. This is the current list:

https://community.shopify.com/c/Shopify-Discussion/Can-we-merge-mulitiple-customer-accounts/td-p/347...

https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/714494

https://community.shopify.com/c/Shopify-Discussion/Merging-customers-within-Shopify/td-p/271768

https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/385219

https://community.shopify.com/c/Shopify-Discussion/Can-we-merge-mulitiple-customer-accounts/td-p/347...

https://community.shopify.com/c/Shopify-Discussion/Merging-two-customer-accounts-into-one-still-not-...

https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/385189

https://community.shopify.com/c/Shopify-Discussion/Will-we-ever-get-the-feature-to-merge-customers/m...

https://community.shopify.com/c/Shopify-Discussion/We-should-be-able-to-merge-Customers-by-Dragging-...

https://community.shopify.com/c/Shopify-Discussion/Editing-customers/m-p/744576

https://community.shopify.com/c/Shopify-Discussion/Merge-two-customer-accounts-into-one/td-p/199735

https://community.shopify.com/c/Shopify-Discussion/Merge-two-customer-accounts-into-one/m-p/864655

https://community.shopify.com/c/Shopify-Discussion/Merging-Customer-Accounts-wanted-for-over-SEVEN-Y...

https://community.shopify.com/c/Shopify-Discussion/Merge-Customer-accounts/m-p/793090

COME ON SHOPIFY - LISTEN TO US AND GET THIS FIXED

VintageAlchemy
Tourist
8 0 17

Please see the last post regarding ALL of the threads requesting this. WE NEED THIS FIXED .. and thank you to the person who put that post together with all of the threads. It's very much appreciated.

JohnC
Shopify Partner
68 0 161
JohnC
Shopify Partner
68 0 161

I'm keeping on updating this thread of threads for merging customer accounts. I found one duplicate in my thread list and a couple of more threads. Latest full list below:

https://community.shopify.com/c/Shopify-Discussion/Can-we-merge-mulitiple-customer-accounts/td-p/347...

https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/714494

https://community.shopify.com/c/Shopify-Discussion/Merging-customers-within-Shopify/td-p/271768

https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/385219

https://community.shopify.com/c/Shopify-Discussion/Merging-two-customer-accounts-into-one-still-not-...

https://community.shopify.com/c/Shopify-Discussion/Merging-customer-accounts/m-p/385189

https://community.shopify.com/c/Shopify-Discussion/Will-we-ever-get-the-feature-to-merge-customers/m...

https://community.shopify.com/c/Shopify-Discussion/We-should-be-able-to-merge-Customers-by-Dragging-...

https://community.shopify.com/c/Shopify-Discussion/Editing-customers/m-p/744576

https://community.shopify.com/c/Shopify-Discussion/Merge-two-customer-accounts-into-one/td-p/199735

https://community.shopify.com/c/Shopify-Discussion/Merging-Customer-Accounts-wanted-for-over-SEVEN-Y...

https://community.shopify.com/c/Shopify-Discussion/Merge-Customer-accounts/m-p/793090

https://community.shopify.com/c/Shopify-Discussion/Customer-Record-Account-Management/m-p/398567

https://community.shopify.com/c/Shopify-Discussion/shopify-does-not-allow-duplicate-phone-numbers/m-...

https://community.shopify.com/c/Shopify-Discussion/Merge-duplicate-customers/m-p/827533

https://community.shopify.com/c/Shopify-APIs-SDKs/Updating-customer-email-is-duplicating-account/m-p...

https://community.shopify.com/c/Shopify-Discussion/Do-merchants-care-about-duplicate-customer-record...

https://community.shopify.com/c/Shopify-APIs-SDKs/Detecting-When-Customer-Changes-Email-Name-Address...

https://community.shopify.com/c/Shopify-for-Retail-Stores/Loyalty-Program-used-from-POS/m-p/851740

Come on Shopify listen to us and get this fixed!  I don't want to move to an alternative product but one of these days I(we?) will if you don't give us this.

John

readwithme
Tourist
8 0 16

Yes I'm literally begging! In the very least we need to be able to connect a customer order to an existing customer instead of having to keep deleting customers because there is a duplicate email address. There's not even an app that comes close to managing this and it's so essential. Maybe start by allowing duplicate email address and have a way to connect orders to customers manually? 

JohnC
Shopify Partner
68 0 161
balladofthebird
Tourist
10 0 13

Get with it Shopify. FIX THIS.  Also share customer info between Shopify accounts like square. Definitely need to learn from square here. 

JohnC
Shopify Partner
68 0 161

I'm now signing up to shopify virtual events and submitting advance questions such as this: 

I have a big problem with duplicate customer accounts caused by changes, mistypes, etc. which gives a poor customer experience (customers can't see all their order history) and makes managing my subscription customers and loyalty schemes very hard. I would like to know how other merchants are handling this. Note shopify don't seem to want to fix this despite seven years of asking.

I will hopefully get the opportunity to post links to the list of threads about this in the virtual event chat window.

I suggest all fellow sufferers do the same. Yes I want feedback from other merchants but many attendees are likely to be people considering shopify as a platform and such a discussion may put them off - and it will hopefully embarrass the shopify people on the call. Perhaps a bit more negative publicity might make shopify do something.

I've got a huge ecosystem built around shopify with a lot of automation and I really don't want to change. This is the only thing making me continually looking at alternative platforms. The latest one I'm exploring is swell.

John

JohnC
Shopify Partner
68 0 161

Message from the co founder of Swell. Ok it's not out of the box but I can easily add it in with a bit of code, unlike shopify where it cannot be done:

Hey John,

Yes, you are correct -- merging accounts could be done with the API (order history, etc). Then you could archive, delete or disable the account that's a duplicate.If that sounds like a viable solution, we think that your bookstore + magazine subscription would be a great fit for Swell. Happy to chat more and see if what can make your migration over from Shopify easier.

Oh ya, can you send over the URL for your current site? Would love to check it out.
Cheers,
Mark

I just wish @tobi (shopify CEO) would respond that way. I'm going to start a swell sandbox store to try it out. They offer subscriptions out of the box too. I wouldn't even contemplate using subscriptions in shopify unless I can clean my duplicate customers.

John

 

 

JohnC
Shopify Partner
68 0 161

I am now raising a support request for every duplicate and triplicate I find asking them to merge the accounts so the customers can see their full order history. I know what the answer will be but I might as well waste the support teams time as I have to waste a lot of time explaining I'm using a platform that can't do this! 

DAVE_YANCEY
New Member
1 0 2

Everyone that wants this feature should contact Shopify directly to let them know that it is important to them. That's the only way we'll get them to add the feature.

gustahaus
New Member
2 0 2

If there is a covert reason why Shopify cannot allow merger of customer accounts, at least give us an answer.  Avoidance does not solve problems.

Associating itself with TikTok, a China controlled company alleged of social espionage, seems to be of a higher priority than providing fundamental feature such as this to Shopify.  How disappointing.

Red_Stick_Spice
Trailblazer
167 0 74

Its 2021...THIS MUST BE FIXED NOW

What is the status of this request? WE MUST KNOW WHAT IS GOING ON

We receive daily email from customers that either cant find past orders, made a purchase but didn't receive credit in our Rewards Program, or want to change their email address and cant because it already exists.

WE RECEIVE DAILY EMAILS AND PHONE CALLS WITH THESE ISSUES.

Yes, WE RECEIVE DAILY EMAILS AND PHONE CALLS WITH THESE ISSUES.

Do you understand how absurd it is to tell your customer, sorry but we cant fix this?

This is not a feature request, this is a requirement to be successful and to run a real business

WE NEED A RESPONSE ON THIS ISSUE!

If you cant tell, Im pissed! No Im embarrassed that I have to tell my customers we have an inferior POS and cant perform a very basic function.

Our Rewards Program is a a joke...and its because Shopify doesnt understand how important this request is to their customers. We waste more time at the point of sale trying to get our customers in the correct account, Its a giant mess because we have HUNDREDS of duplicate names.

I wasted two hours of my life last night trying to explain to a customer why they must create three different log ins to see all their past sales. Not to mention the cluster**bleep** this creates with our Rewards Program

 

Spice. Sweet. Savory. Hot.