Merge Customers

makers18
Excursionist
16 0 114

Has there been any updates or progress on the ability to MERGE CUSTOMER ACCOUNTS that are duplicates?  We have a ton and we basically began online sales in early March.  This is really needed to keep up with past orders and preferences.  We also offer rewards for our repeat customers and this system has really made tracking sales difficult.  

 

 

Replies 192 (192)
JFlores001
New Member
1 0 1

This feature is definitely needed!

I think some customer duplicates are made when a customer uses a different credit card, though not sure about this exactly. I'm sure it's also happening when a customer is orders online and then comes in-store to buy stuff.

One of the things that happens and is frustrating for both us and customers is when they're shopping in-store and want a receipt sent to an email address or phone #, but Shopify has six duplicate accounts for this customer (and only one has the correct email), and so their email address or phone # doesn't show up in the field, making this customer have to re-enter their information every time. This can be time consuming for us if we're trying to be quick with sales.

On the admin side, I haven't been able to enter the email address for the other duplicate accounts, so there's no real way for me to fix this issue without deleting accounts.

Flightmasterone
New Member
1 0 1

Yes, this is very much needed!

JAndersonCT
Tourist
8 0 2

Agreed, I had to tell a customer today that I didnt have the ability to merge her account.  It was rather embarrassing.  

michellegoo
Tourist
8 0 22

What was the solution?  I did not see that!

 

Kevin_Hartman
Excursionist
10 0 25

So far Shopify has not come up with a solution.    When I first asked this question 11 years ago, their stock was worth $25 per share, its currently at $1392 per share, so it's not like they can't afford to hire the right person to implement this basic request. 

michellegoo
Tourist
8 0 22
I did not see the solution? Can you please repost or send me a link? Thanks!
Kevin_Hartman
Excursionist
10 0 25

There is no solution. 

Kevin_Hartman
Excursionist
10 0 25

Hello Rae,

Can you tell us if this feature is even being discussed at Shopify?  Or is this a pipe dream we should all just wake up from? 

michellegoo
Tourist
8 0 22

Sadly, it appears to be a pipe dream...

mnearents
Excursionist
39 3 18

An acceptable solution if merging customer accounts isn't possible would be to allow us to move orders between customers so that we can delete the old customer account. That would work for me as I would simply associate all the orders in account 1 with account 2, and then I could delete account 1. 

A full customer merge would obviously be better.