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I can't access to my shopify admin page , it says "
"
I've tried to clear cache on chrome browser , but it didn't work
I've check my shopify status and there weren't any issues
I've tried using another browser , and it didn't work
Solved! Go to the solution
This is an accepted solution.
Hey, @Clicliving! Welcome to Shopify Community!
I understand you're encountering an issue with accessing your admin. I checked if there are open issues regarding admin access, and there are no known issues at this time. Since this is the case, we'll need to access your admin to investigate and determine if this concern is unique to your store or if it's affecting others too.
We’re not able to provide account-specific support via the Shopify Community at this time, however, our support team will be happy to continue assisting you. Please visit https://shopify.link/goV1 and chat with our AI assistant to create a support request. You will be connected with a support advisor then.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Summer | Social Care @ Shopify
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Hello Clicliving,
Thanks for reaching out to the community!
Well the common reasons behind loading issues are:
As you said you have already cleared the cookies from the browser, so I would recommend you:
See if you’re getting any error messages on your website, like:
Hope it helps!
Leesha
SEOKart
This is an accepted solution.
Hey, @Clicliving! Welcome to Shopify Community!
I understand you're encountering an issue with accessing your admin. I checked if there are open issues regarding admin access, and there are no known issues at this time. Since this is the case, we'll need to access your admin to investigate and determine if this concern is unique to your store or if it's affecting others too.
We’re not able to provide account-specific support via the Shopify Community at this time, however, our support team will be happy to continue assisting you. Please visit https://shopify.link/goV1 and chat with our AI assistant to create a support request. You will be connected with a support advisor then.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Summer | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
I have the same problem. I contact support and they said that they will see what is the problem. Its been a week already and no one have email me back with a solution
I am also facing the same problem.
Hi, @Noor-E-Ilahi.
Thank you for reaching out, I am sorry the admin is not working for you.
Have you tried on a different browser or device?
Emily | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
I suggest clearing your cache and cookies. When you use a browser, like Chrome, it saves some information from websites in it's cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.
Let me know how you get on!
Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Did it work??? I’m having the same issue, it’s been 4 days and shopify doesn’t answer!!!
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