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My store is unavailable?

Solved
ABISSTOR
Explorer
60 1 18

Hi for what my store is unavailable and for what is so difficult to contact the shopify 

Accepted Solution (1)

Accepted Solutions
Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

This is an accepted solution.

Hi, @ABISSTOR.

Tira here to help. I'm sorry to hear this about your store.

Thanks @StphenGBlack for those links. That's correct, the next step to get your store looked at would be to contact our support team.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 5 (5)
StphenGBlack
Shopify Partner
70 3 9

Hi @ABISSTOR,

I have something here maybe can help you:

  1. How to Get Shopify support?
  2. Why Shopify store Unavailable?

Hope they help!

- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

This is an accepted solution.

Hi, @ABISSTOR.

Tira here to help. I'm sorry to hear this about your store.

Thanks @StphenGBlack for those links. That's correct, the next step to get your store looked at would be to contact our support team.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ABISSTOR
Explorer
60 1 18

hey Tira, it shows an inactive store after when I click on that nothing happens just 

  frtghrf.PNGislam.PNG

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

Thanks for the screenshots, @ABISSTOR. That's strange. What happens when you clear your cache? You can follow this help doc for the steps to clear your cache: Supported browsers. Once you've cleared your cache, please try to go through the help centre again where you can reach our support team to look into your account.

Cheers,

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Josdeyuu
New Member
1 0 0

Hello I have the same problem, my store can't be open on any browser including mobiles, Chrome said "PRIVACY ERROR" , Please can someone help me regarding my issue ASAP, it will take affect on my sales and platform credibility.