Narrative Theme - Video is not playing in mobile mode

Solved
GDLT
Tourist
9 0 0

Hi,

 

We're using narrative theme and put video in the video slide section. It work on desktop mode but not working on the mobile mode.

Would appreciate any input on this.

TIA

Replies 56 (56)
Visely-Team
Shopify Partner
1838 210 449

@Ali_Sheikh what's your store URL.

Sergiu Svinarciuc | CTO @ visely.io
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Visely-Team
Shopify Partner
1838 210 449

@Ali_Sheikh your store is password protected.

Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
Ali_Sheikh
New Member
5 0 0

Apologies.

heres the password: ohtsew

Ali_Sheikh
New Member
5 0 0

Is there any update as the the issue still remains unsolved

youreventdeco
New Member
1 0 0

Hi I have the same problem - Narrative Theme - Video is nor playing in mobile mode & I want to hide in the background the play button of the video slide

can you help?

www.youreventdeco.com

aradhanab
New Member
3 0 0

Hi! 

I am having the same problem, the video will not play on the mobile mode and I will be going live tomorrow. 

 

Please can you help, thank you!! 

 

www.kacchi.co.uk

braith

aradhanab
New Member
3 0 0

Hi, 

I hope you are well!

I am having the same problem and I am set to go live in a couple of hours. 

How can I make the video work on mobile mode? 

Thank you!! 

aradhanab
New Member
3 0 0

@Visely-Team

 

Hi, 

I hope you are well!

I am having the same problem and I am set to go live in a couple of hours. 

How can I make the video work on mobile mode? 

Thank you!! 

 

www.kacchi.co.uk

password: braith 

alexfrancis
New Member
1 0 0

You can remove the play/pause button simply by removing it from the slidewhow.liquid source file.

 

Hope this helps

 

P.S did you work out how to override the setting and get video play in mobile portrait mode?