Order confirmation mails comes from [email protected] instead of store configured

[prdonek441]

Order confirmation mails comes from [email protected] instead of store configured mail with domain in it like [email protected]. How to fix it? Or I cant since DMARC1 changed this?

[Brett_Helium]

Hey @prdonek441!

You just need to authenticate your domain. Once you have done so, you should be able to resume sending from your own custom email address.

Here's Shopify's guide for this: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email#authenticate

[prdonek441]

My sender email is verified and I added dmrca via txt into Dns and checked via online checker. It said it is fine. But it still sends with that [email protected] 

[prdonek441]

Also in TXT record there was already one dmarc setting before like this:  v=DMARC1; p=none

What should I do with this?

Should I extend it via rua:mailto ???

[kelpisgoodforu]

I'm having this exact problem. Domain verified. Triple-checked DNS entries with Shopify and Zoho. Checked DMARC, valid. DMARC policy set for same domain as in sender email settings. But still all outgoing email to confirm orders to my customers is @t.shopifyemail.com. I've been on the chat 5 times since January and I've given up hope that Shopify understands what's happening. The fourth chat, the advisor didn't even log the issue in their notes! Frustrated. Hope you're having better luck.