Well as the title says, I am having trouble with my facebook shop approval, I am in the process now for over 1 and half week, already tried updating products descriptions and titltes, with no response. I will like to know why is this and how to fix it as soon as possible since its crucial for my client's business and since I am paying for a service that supposedly makes this facebook shop process easier. I don't want the typical 48 hours answer I want a real solution please. Thanks
I think the problem here relies that facebook thinks my store is located in my my non existing Shopify online store sales channel, since I am only using buy buttons in my website, but I don't really know if this is the case.
My FB Shop has been in review for over 10 days. Please help!
I need to also get this resolved asap. Many thanks.
Mardi Gras Creations
Would you mind taking a look at the following areas to ensure that your Facebook account is set up correctly?
Check to make sure your Facebook page is set to the Shopping Template.
Enable the Shop Tab.
Ensure your page is published.
Ensure that there are no Country Restrictions or Age Restrictions.
If all of those areas are set up correctly, and you're still having issues with connecting your Facebook page to Shopify, let me know!
Thanks so much!
I've changed the template and tab to Shopping. Do I have to do anything else to initiate connecting shopify to FB again or will it recognize the change to my FB page automatically?
Thank you for checking! We'll want to give it about 24 hours from the time you made the change to see whether this will resolve the issue. If 24 hours pass, and you're still unable to see your products on your Facebook page then let me know.
Thank you for reviewing those steps. In this case, we'll want to escalate your store to our Technical Support for further review. I've sent you an email so we can verify your account and have this sent up.
I'm having the same issue even thought I've followed ALL of the steps. Can you advise what I need to do to get this resolved ASAP?
Hello, Future Viewers!
The Shopify Community is not a regularly monitored channel. If you're experiencing an issue with your Facebook store being stuck in review, and you've double-checked that you have the correct Facebook settings, then it would be best to reach out to our 24/7 Live Support via phone, chat, or social media (Twitter & Facebook). Reaching out to our live support will ensure our teams can review your issue, and escalate if required. It will be a better user experience for you while ensuring your issue is resolved as soon as possible. Due to this, I will be closing the forum post for all future replies.
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