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Pay as a guest- PayPal

Lionsjewel1
Tourist
72 0 3
Hey, I’m using PayPal Express Checkout.
I want to accept also credit card with “pay as a guest” option, in PayPal:
I Clicked On for PayPal Account Optional
But can’t see this option in my store.. why?
*personal account*
https://aa-patents.myshopify.com/
Replies 8 (8)
Karlie
Shopify Staff
Shopify Staff
669 54 127

Hello, there!

 

Karlie here from the Shopify Guru Team! I've gone through your storefront to see if I could run an order through with a credit card from your PayPal Express. The option for your customers to checkout as a guest and pay with their credit card without having to enter PayPal login details is available in your checkout on your website. If you're not seeing this option then you may just need to clear your cookies and cache for your browser. Make sure you browser is up to date as well and that should resolve the issue for you! 

 

I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!

 

Karlie | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Lionsjewel1
Tourist
72 0 3
Hey, thanks!
I can see that in my computer, but not in the phone(I tried in 3 different phones)
Why? How can I change that?
Karlie
Shopify Staff
Shopify Staff
669 54 127

You're so welcome! 

If you're not seeing that option via mobile - I would recommend contacting PayPal support. They may be able to tell you more about how to use that feature on a mobile device or dig into the problem for you. 

Karlie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

wumba
New Member
1 0 0

Hello!

The same problem, I do not see the option for the client to pay by credit or debit card.

Could you check my store please: https://wumbatoys.com/

Bayside
New Member
1 0 0
I am having this same issue can you check my store
Karlie
Shopify Staff
Shopify Staff
669 54 127

Hey, @wumba and @Bayside!

Karlie here from the Shopify Guru team. To enable the 'Pay as Guest' feature with your PayPal payment gateway, you would need to adjust some settings from within your PayPal account. From your PayPal Admin, you will want to follow this PayPal Support Guide to help you add that feature. 

 

You can also learn more about setting up the 'Pay as Guest' feature and how you can use PayPal with Shopify in our handy help guide, here. If you're still not seeing the option to set up the 'Pay as Guest' feature then you would want to reach out directly to PayPal support to gather some more information and have them look into it for you. 

 

 

Karlie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

parvez
New Member
1 0 0

Hey, I’m using PayPal Express Checkout.
I also want to accept credit card with “pay as a guest” option, in PayPal:
I Clicked On for PayPal Account Optional
But I can’t see this option in my store. why?

Frobe
New Member
1 0 0

Hey 

I activeted guest mode option through paypal settings

But also i can't see this option through my store

I cantacted them and the sent this email to me

 

Dear Merchant,

 

Thank you for contacting PayPal Global Technical Support.

 

Shopify offers a default PayPal button after a merchant activates PayPal payment. as I know the default PayPal button does not support the Guest checkout option.

So, please use the native PayPal Smart button if you want to show up the Guest checkout option on your website page.

 

In the first step, you need to create a PayPal button code via the below tool.

Log in with your live account, customize the button information such as amount, shipping fees, currency, etc. copy the button code after configuration.

https://www.paypal.com/buttons/smart

 

In the second step, paste your PayPal button code into your Shopify template at suitable position. if you meet issues on this step, I suggest you contact Shopify support or an expert, since this is out of our knowledge scope.

 

Hope the above approach is useful for you.

 

Sincerely,

Owen

Global Technical Support

PayPal, Inc.

 

Can you check my store and verify if this option works or not? 

My store is 

https://frobe-store.myshopify.com/