Please Help

New Member
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my shop was frozen because of an unpaid bill. When I want to re-open the shop it tells me to chose a plan, I chose the 29 dollar plan and when I  click on start plan, it says "Payment couldn't be processed". It doesn't even allow me to fill in my bank details or to login to Paypal. 

Community Moderator
Community Moderator
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This is an accepted solution.


I'd recommend trying a different browser, or device to see if that will allow you to successfully process the payment and/or login to Paypal. If you continue to have issues after trying a different browser or device, you can select the option to change your plan. This will allow you to enter the information for a different credit card. If you do not wish to try a different credit card, or you're still having trouble, you'll want to reach out to Shopify Support for further assistance. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Trevor | Community Moderator @ Shopify 
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