Thanks for reaching out.
Sorry to hear about the troubles, we certainly should be able to assist you with this. If you would like a refund on the charge you have received, we will need to take a closer look at the store. Since we cannot securely authenticate you over our community forums, you will need to login to your store using our Contact Us page. This should allow you to speak with a Shopify Support Advisor that can look further into this for us.
Let me know if you have any questions or concerns.