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Remove my domain from exipred account

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Faizan_Zubair
New Member
1 0 0

Hi there,

I am trying to register a domain with Shopify but it seems like it has been attached to a previous account of mine who's trial period has expired. Now I have created my domain specific email address. My domain is www.popnosh.com and my email address is faizan@popnosh.com. I want this email to be attached to my domain now.

Kindly help.

Thanks,

Faizan

Accepted Solution (1)

Accepted Solutions
Ollie
Shopify Staff
Shopify Staff
1144 163 204

This is an accepted solution.

Hey @eli-as.

Thanks for reaching out.

If you were on a 14-day trial for your Shopify store with a purchased domain and the trial period has ended. You can reach out to our Contact Us page and login into the store, this will allow us to securely verify you as the store owner. Once you have successfully logged in, you should be able to reach out to a Support Advisor to discuss the domain in question. We can assist you with transferring the domain out of the store and to another domain provider.

Let me know if you have any additional questions.

Ollie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 12 (12)
Chris_D
Shopify Staff
Shopify Staff
107 0 24

Hi Faizan,

Chris from Shopify here. If you're not able to log into the old account to remove that domain name, you should contact one of our Gurus at support@shopify.com for help, or by using the live chat feature found here: https://help.shopify.com/questions

We look forward to hearing from you, have a nice day.

Regards,

Chris D

Chris | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

harsith
New Member
1 0 2

Hi, I have created a trial store and connected my domain to it. It expired before I could disconnect domain and now I can't launch my new store without the domain. Is there a way to close down the expired store, since I don't need it but I need the domain connected to it?

 
armyboi7
New Member
1 0 1

i have the same problem over here, my old store is frozen and the domain is connected. i can't disconect the domain or anything

SESH123434
New Member
1 0 0

Same problem over here

ArtyBox
New Member
1 0 0

Same issue here. No resolution found by the team yet.

 

I have tried manually removing any DNS records with the company I hold the domain with. No luck thus far. This must be affecting many customers!

LyricShanez
New Member
1 0 0

Any luck with this?

FredasCo
New Member
1 0 0

Hi i have same issues. can someone help?

choiceup
New Member
1 0 0

Hi, I have created a trial store and connected my domain to it. It expired before I could disconnect domain and now I can't launch my new store without the domain. Is there a way to close down the expired store, since I don't need it but I need the domain connected to it?

 

eli-as
New Member
1 0 0

Currently facing same issue. Did you get any help with this?

Ollie
Shopify Staff
Shopify Staff
1144 163 204

This is an accepted solution.

Hey @eli-as.

Thanks for reaching out.

If you were on a 14-day trial for your Shopify store with a purchased domain and the trial period has ended. You can reach out to our Contact Us page and login into the store, this will allow us to securely verify you as the store owner. Once you have successfully logged in, you should be able to reach out to a Support Advisor to discuss the domain in question. We can assist you with transferring the domain out of the store and to another domain provider.

Let me know if you have any additional questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Lungile
New Member
1 0 0

Hey I contacted the team about this account here no help yet please respond

livestreaming
New Member
1 0 0

When it comes to streaming video, there are three main protocols that are used: HLS Vs Dash Streaming. Each of these has its own advantages and disadvantages, so it's important to understand the differences before choosing a protocol for your own project.

SRT is a relatively new protocol that is designed to be more efficient than HLS and MPEG-DASH. It uses less bandwidth and can be used with lower-quality streams. However, SRT is not yet as widely adopted as the other two protocols.

HLS is the most widely used streaming protocol. It is compatible with a wide range of devices and platforms, and it is relatively easy to set up. However, HLS can be less reliable than other protocols and it is not as efficient with bandwidth.