I am facing the same issue. Website is not live yet but i am facing the same issues with the tags appearing on the filer section
Can someone please advise how this problem with TAGS not being removed has been solved. I have now had 2 live chats with Shopify and still no solution other than them having to clear the cache at their end..which is not really a solution. HELP! please
In most cases, the issue should be resolved by flushing the front end cache, which is something our support can do with the tools we have available. That said, some times, it doesn't work. Should that happen, we can escalate the issue up to our Technical support for further review.
I've gone ahead and sent an email tied to your forums account. If you can reply there, then I can help get this reviewed.
Many thanks for picking up on this, much appreciated.
The operator Mark B. at Shopify escalated this problem today and has advised i will get a response within 72 hours.
I think the frustrating thing is, for all of the users, is this issue has been ongoing for at least 1 year and there doesn't seem to be a proper "Shopify/user end fix". It really isn't practical to need to contact Shopify each time a change is required.
I am still on the trial version and , in truth, am unsure if the site is going to be stable if i decided to commit to a £ plan.
Having worked with content management sites for many years, deleting or adding something should take almost immediate effect on the live site.
I am keen to stick with Shofify, but this needs to get fixed to allow us all to focus on our businesses and not a site with glitches we have no control over.
Happy to work with you all on this
I followed these directions and found that - although it was very helpful to learn how to remove multiple tags from multiple items at one time - when I go to make a new product, that entire list of tags are still showing up. Is there a way to permanently remove them from the "View all tags" list when you go to make a new product?
I understand the concern, and while this isn't an issue that would typically require you to reach out to Shopify Support as it should clear on its own, there are times the tags run into a bit of a hiccup. If that happens, our teams are able to help diagnose the issue to ensure it's fixed up. I'm unable to discuss your ticket in a public forum as per our security protocols; however, I do hope that Mark will be able to provide a solution in a timely manner.
Are you referring to the frequently used list that appears when trying to add new tags? If yes, I'm afraid this menu can't be removed or disabled as it's intended to make workflow more efficient by removing the need to retype tags you've already used.
I've shipped the two of you an email.
I am having the same issues when opening my catalog and finding the "shop by" list of tags in a side bar that I do not want displayed anymore. I have already removed all tags within the individual product listings and cleared my internet cache, but they are still there. How do I get rid of these?
I've done and tried everything listed in this thread (including installing an app to help with tags) but I'm still having the issue of them showing up. Can you please email me and assist?
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