Can you confirm you've completed the steps found on page one of this forum post?
To permanently remove a tag from your admin, you'll need to ensure that the tag is removed from any product that it's currently applied to. Below are the steps on how to achieve this!
- Open up your products within the admin.
- Click on the small white box to select your products. Note: If you have more than 50+ products, then you'll want to select (Select all 50+ products) that will appear to the right after you select the white box.
- Select "Actions."
- Click on "Remove Tags."
Once you've processed these steps, you'll be greeted by a white container that has a text box where you can enter the tags you wish to remove. Simply insert the tags here, select "Apply Changes" and that should remove the tags from the filter list found on your website!
If you have, and the tags are still appearing, let me know!
I've sent both of you an email. I will need you to reply back to that email with the requested information to have this looked into.
Thanks for your reply but I figured out the issue and it's all working fine. I noticed that when you select the 50+ products (cos i have more than 50 products) and applied to remove tags, it was only removing tags for products on the page displayed for some weird reason. So, i had to go removing page by page. For those still having the issue, follow peter's instructions and if you're still having the issue, you might have to do it page by page. My website is https://www.happyjaysupplies.com/ if you want to have a look.
I've removed the tag per your instructions, cleared my browser's cache, tried different browsers but the tag is still visible. Can you assist?
I did resend my email, however; in the event that you don't receive it (may need to check your spam/junk), then you'll want to reach out to our Support
I've shipped you an email!
Happy to hear that the issue resolve itself!
I seem to be having the same problem. I have completely removed several tags, but they are still showing up in "filter by." Would you be able to help out?
I've shipped you an email. If you can reply back there then I can review your store to see where the issue is.
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