I'm a Shopify store owner, Shopify has for my purposes been a fantastic product. However, as soon as I decided to purchase something from someone else's Shopify store, I was sorely disappointed by a scam website.
After looking into the site, Strouz, I found that the store owner is operating more than one scam site ripping people off for counterfeit phone cases (Vorus Men, Strouz). In my case, after a product did finally arrive after a month, it's not the same product as advertised, and it wasn't even functional. It arrived unbranded, broken and unable to be used with multiple manufacturing defaults. After attempting to get my money back as per the stores "refund policy", they refused and offered me only a voucher to purchase another case and now will not communicate at all. Upon checking their Facebook, there are only complaints describing the same issues I've had, and they won't allow comments on their Instagram posts for obvious reasons. I tried posting comments on their FB page that were promptly deleted by Strouz.
Why is there no way for us to report scam stores like this?
This kind of store should not be allowed to still be live, scamming more people as is evident by the new reviews on their FB page. Inevitably this kind of deceit only brings down all of the legitimate Shopify operators. Is there some advice someone can give me to have these stores taken down? I don't want more people to have their money stolen and time wasted.
I just wrapped up a long chat with Shopify Support and learned the following things:
I'm not sure how many chargebacks/reports are required to trigger a review by Shopify, but hopefully those points are a resource for shoppers and storeowners. Please report where you can and hopefully these stores get taken down!
Another reported shopify scam scite.
Honestly though... this vendor. 'CHICV HONG KONG HKG' and 'CHICV UK' just spins up another site every 2-6 months and starts all over again.
Chekout the list of sites I wonder how many of these are / where shopify sites (below)
if shopify added some mechaism to "verify" the merchant and log fraud complaints. They would be blocking a revenue stream.
Feels like Shopify may be a part of the problem.
Here's a list of sites by 'CHICV HONG KONG HKG' and 'CHICV UK
Airydress – This scam site habitually steals photos from Lulu’s and attempts to pass them off as their own.
ArielAvenue – They have stolen photos AND scammed people by charging them for products they never actually bought.
Boho Beach Hut – Stole photos from Lulu’s and other retailers.
BooBeauty – Stolen images from bloggers and other reputable stores.
Boots N Bag Heaven
Brielle & Co – Steals photos and deletes negative comments from people.
ChicBoho – I’ve added them to the list because they stole one of these photos from a blogger that features a dress from VICI, a reputable boutique, and used it on the front page of their website.
ChicTale – Steals photos from bloggers.
Choco & Cream
Depway – Lots of stolen photos.
Ecochee (formerly known as Colabingo)
Eavah – Stolen photos from bloggers.
Shop FORGE – This photo was stolen from a blogger. It’s not actually a dress, but a top and maxi skirt paired together.
Fray – This photo was stolen from a blogger.
Milk And Choco – Added to the list because they stole this photo from the Nordstrom website as well as other photos from popular bloggers.
My Complete Boutique
Orsle – This picture advertising a jumpsuit was taken from a blogger’s Instagram page. The actual jumpsuit is available for sale at Revolve for a considerably higher price.
OShopLive – This “boutique” features the exact same product images as ChicBoho.
StayingSummer – Stolen photos.
Summer Bring – Stole photos of this Lilly Pulitzer swimsuit and tried to pass it off as their own.
The Calibar Collection
The Boho Boutique
VeniDress – One of their dresses is being advertised with a stolen photo from this blogger’s Instagram. The actual dress is available at Forever 21.
VSChic – This dress they are advertising for $19 is actually a $158 dress by Eliza J sold at Nordstrom. I couldn’t find any reviews on them, as they appear to be relatively new, but many of their photos are stolen from other bloggers/websites.
Wotoba – Tons of stolen images.
YEEZIM – Has stolen images from several reputable online stores.
YouKime – Tons of stolen images.
I pay about 100-200€ to Shopify every month as they take 2% of commission. We who try to build some honest business there is lots of Spam shops out now from Shopify. Why do they should care when they get commission of all the scams as well. No verification process has not been made that business is legal and the owner as well.
Same thing happenned to me, I've been robbed by a Shopify website that's supposed to be hosted in France but it's in Canada.
A site that clearly claims to be located in France (French flags everywhere), supposed to have 7/7 Customer service through tchat and email.
The payment worked well but I never received my order and no responses to any contact request.
The site is: https://mon-horloge-murale.com/
I wish Shopify (as a leader in the industry) would do something about it, it's just umbelievable that anyone can create such a fraud site on such a big platform and there is almost nothing you can do about it.
But they get benefit from this even the scams are paying customers so of course they welcome the extra money. Same shit is at Facebook marketing. They not care the scam ads when they get the money.
Pb-cat, when I reported the 3 or 4 companies who were scamming through the platform, Shopify never once said that there was a formal process to report them. Even though the stores were still open and still taking live scans... even when I presented the invalid contact information on their shops, they did nothing... even when I presented them with invalid tracking numbers for items that were supposed to be in transit, they did nothing. Shopify's policy to protect their scammers has been proven time and time again. I now consider anyone using Shopify a scam PERIOD.
Thank you for the long list @pdescham49 ! That's exactly what I was talking about. One or a few companies spinning up duplicate sites and running the same scams. I hope your post comes when shoppers search for info about those companies.
@WmH2 It would be safe to take that stance, but there are companies on Shopify who are trying to run an honest company and don't have the budget for development of a custom site. I do wish that Shopify would take more of a stance against these scam stores, though, since it erodes trust with shoppers like you and could hurt their legitimate store owners in the long run.
Is there any Shopify employee looking at those posts?
What's the official Shopify position on this topic ?
Do they just ignore all reports of scam stores their solution supports?
Perhaps Shopify will start do something about it soon before they start lose the important customers.
Look what Financial Times wrote about them
21% of the shops are risk to the shoppers!
The Shopify itself is a bit scam overpriced.
I also think this is what Shopify and Facebook do with your customer data not only by the scammers.
Shopify has been one of the big corporate winners of the pandemic, with brick-and-mortar retailers rushing to the platform — which offers tools to quickly start selling online — as lockdowns took effect. But con artists have been just as nimble. Some shops appeared to be fronts for collecting personal data without any intent to actually deliver a product, FakeSpot said. It also identified a range of other issues including brand infringement and extremely poor customer service.
This one has popped up too - I've removed the hyperlink to prevent accidental clicks through. They've ran a sponsored facebook ad on the 23rd December going to this same link, which is a pretend article imitating a UK newspaper website. All links on the site go to the same place and the article is fake too. I've reported to Facebook, but shocked that Shopify have no reporting function for stores that I assume are breaching some T&Cs.
Hopefully me putting this here might provoke someone at Shopify to investigate further to ensure their reputation isn't suffering:
Actually just as I write this there's now a redirect to http://ww6.ilovechaina.com/ from the above link, so the person behind this is likely still active.
Another one and seemingly no response from Shopify on this thread:
Ran on a Facebook sponsored ad (which clearly looked fake) and links to a fake Daily Mail article hosted on Shopify. This is harming the reputation of Shopify!
I just ran into same issue.
This store Justincase LA is scamming people trying to sell phone cases.
SHOPIFY - How are you allowing these people to create merchant accounts with you guys.. I will trust no store hosted by you guys ever again.