I'm a Shopify store owner, Shopify has for my purposes been a fantastic product. However, as soon as I decided to purchase something from someone else's Shopify store, I was sorely disappointed by a scam website.
After looking into the site, Strouz, I found that the store owner is operating more than one scam site ripping people off for counterfeit phone cases (Vorus Men, Strouz). In my case, after a product did finally arrive after a month, it's not the same product as advertised, and it wasn't even functional. It arrived unbranded, broken and unable to be used with multiple manufacturing defaults. After attempting to get my money back as per the stores "refund policy", they refused and offered me only a voucher to purchase another case and now will not communicate at all. Upon checking their Facebook, there are only complaints describing the same issues I've had, and they won't allow comments on their Instagram posts for obvious reasons. I tried posting comments on their FB page that were promptly deleted by Strouz.
Why is there no way for us to report scam stores like this?
This kind of store should not be allowed to still be live, scamming more people as is evident by the new reviews on their FB page. Inevitably this kind of deceit only brings down all of the legitimate Shopify operators. Is there some advice someone can give me to have these stores taken down? I don't want more people to have their money stolen and time wasted.
Paypal couldn't assist with the situation but I was able to get a refund through my bank. Just contact their customer service line & explain the situation & they'll tell you what steps you need to do to get the ball rolling.
I personally have gotten great customer service with outdoorshopx. I got product within a few weeks, got tracking, and even got a nice note saying “thank you for shopping with us” they take care of their customers and I will order more products in the future. They have way too many reviews on the instagram to be fake. They have over 200 reviews in 7 continents And they upload tracking. It seems like you didn’t know what you we’re getting because everyone seem to got what they ordered....
I have tried to report a website back in Sept of last year when an order I placed in July just vanished (Neluger.com)... I went back and forth with support. They were more interested in protecting the scammer than to help me get my money back.
Now, I am a victim of yet another scam site, (sawexpert.net)... I had stopped do any kind of business with anyone hosting with Shopify... I was given the platform another shot when I placed the order in May, bam... got suckered again.
Mean while, I am advising another friend who place an order through another shopify site to get his money back from his credit card company.
The platform is just a host for scammers... I would be one thing if they helped people get their funds back... but as they don't seem to care, I will never buy anything through them again.
I was scammed as well. The store....prettylittledealsstore.com
They took my money, sent generic response letters when I questioned them and wont return my money. It's been a month.. Shopify needs to dump or fine these scam companies and by the looks of these feeds their are ALOT of them.