Reporting a scam store

Hughgo
Excursionist
13 0 13

I'm a Shopify store owner, Shopify has for my purposes been a fantastic product. However, as soon as I decided to purchase something from someone else's Shopify store, I was sorely disappointed by a scam website. 

 

After looking into the site, Strouz, I found that the store owner is operating more than one scam site ripping people off for counterfeit phone cases (Vorus Men, Strouz). In my case, after a product did finally arrive after a month, it's not the same product as advertised, and it wasn't even functional. It arrived unbranded, broken and unable to be used with multiple manufacturing defaults. After attempting to get my money back as per the stores "refund policy", they refused and offered me only a voucher to purchase another case and now will not communicate at all. Upon checking their Facebook, there are only complaints describing the same issues I've had, and they won't allow comments on their Instagram posts for obvious reasons. I tried posting comments on their FB page that were promptly deleted by Strouz.

 

Why is there no way for us to report scam stores like this?

 

This kind of store should not be allowed to still be live, scamming more people as is evident by the new reviews on their FB page. Inevitably this kind of deceit only brings down all of the legitimate Shopify operators. Is there some advice someone can give me to have these stores taken down? I don't want more people to have their money stolen and time wasted.   

 

Replies 70 (70)
Ninagt33
Tourist
3 0 0

I just dont understand how these fake stores pass the underwriting stage to get a Merchant Account for card processing!

Shopify is definitely not doing their job when vetting their customers.

Thank you for adding the tip for everyone to do a chargeback. I always buy with PayPal and always get my money back, but I'd like to not go through the frustration of being scammed. 

 

WILLIE1947
New Member
1 0 0

Ya no shit scammers

Jet2020
New Member
1 0 0

I got something 4 Valentine’s Day on Instagram and I’m still waiting and I am so upset about it because I wanted what I thought I was getting I go 2 website and it is gone it shows up Shopify now and looks shut down I’m so mad I can’t believe that 

Accountability
New Member
2 0 2

I've created a petition that asks Shopify to take greater action on spam prevention. Please take a look here and share: https://www.change.org/shopifytransparency

Accountability
New Member
2 0 2

I understand your pain. It's why I started this petition, which will go to the desks of the executive team once we reach a decent about of signatures. Please take a look here and share: https://www.change.org/shopifytransparency

NSRAJU1966
New Member
2 0 0

I am a victim of paying to https://goshopper.online/products/oppo-f19-pro-5g-fluid-black-8gb-ram-128gb-storage?fbclid=IwAR3wZ1u...  through https://www.facebook.com/marketplace/coimbatore/search/?query=used%20mobile%20phones%20for%20sale and they have a commercial web page in Facebook https://www.facebook.com/Mobzia-e-Shop-103430751833486/reviews/?ref=page_internal. So am posting this on 23-04-2021 becoming victim on 22-04-2021. When I was searching used mobile phones in Coimbatore District, Tamilnadu State, India., through my Facebook Id by then I have crossed an advertisement sponsored about limited time offer for oppo mobile and clicked that it redirected to goshopper.online web page and I filled all my details and paid the amount of Rs. 6497/- INR through my debit card and the web page displayed as my order is confirmed and shortly I would be contacted or communicated about my order on 22-04-2021 but till 23-04-2021 no response from them so I tried calling their given Phone number 09411868082 on 23-04-2021 4 pm  but there was a reply from the mobile service provider saying there is no sufficient balance in this number so no incoming or out going facility. Now only I have realized am a victim under this scam  Then started sending recovery complaint to my bank authorities and local Police and National Cyber Crime Dept.

So pls be aware that scammers and fraudsters are everywhere posing them selves very genuine with proper websites and with the support of Facebook and Shopify they have easy way to swindle our money. Will shopify interfere in this kind of issue if shopify itself properly genuine.

turbosmurfen
New Member
1 0 0

I'm a new user here. I just want to report shattan.se.

Some details:

shattan.SE -  is a Swedish domain, it's translated to Swedish by Google translate. Their so called support send messages through a Swedish name, but write in English only.

There have been other people that paid for watch pro 2.0 on their homepage. and also me, because someone else bought it.

They say their sending the products in 7-14 days - People have waited in up to 1 month. I have soon waited in 3 months.

They say that their support is good, if everything doesn't work like it should they write out their info@shattan.se email. BUT they don't answer on questions or why products is not coming or just ignore you.

People have paid for these watch pro 2.0, I know $49 is maybe not much for people here. But for me it's much. This watch pro 2.0 was bought from my mom to me for my birthday. And even if it's just $49 for some people here. I don't have the economy for things like this. I was so happy to get this watch pro 2.0.

Other people that have got these watch pro 2.0 have got damaged ones, or things that isn't even on the site.

You only get a tracking id which show you will get this watch pro 2.0 between date x and date y. And a progressbar which don't say anything. So I can't track where my watch pro 2.0 is at all. They say they ship directly from their suppler.

People can't send this back because of the tracking stuff. People get scammed and express that they want their money back and the only thing the idiots on this site says is sorry. And nothing more.

NSRAJU1966
New Member
2 0 0
Scam by GoShopper.online through Mobzia-e-shop Facebook.
CalB06
New Member
1 0 0

https://www.shopify.com/legal/report-aup-violation

 

This link seems to do some reporting of scam sites. 

EyeR
Excursionist
35 3 5

That link does indeed report scams, and other problems.

Now provision some evidence these 'reports' are acted upon.  As opposed to attempting to fob off people with a templated response that offers only empty assurances.

There seems to be a lot of evidence to suggest that Shopify knowingly leave such internet facing, presumably to keep cashing that cheque.

I can also provision evidence this is a long on-going issue, implying no intent to modify behaviour.

If I was you, buyer or seller, I'd be taking my business elsewhere.

I can help you with that.

Expect this post to vanish when someone who doesn't like what it says reads it.