Shop Temporarily Unavailable

wremon
Tourist
3 0 1

Good day,

 

This is my first time in Shopify. I am having problem accessing my store, This happened after I upgrade my plan. One minute everything is good, and then after that I get error message (kindly see below).

 

"This page is temporarily unavailable because a device from your location is sending large amounts of web requests. Visitors from other locations can still view the page."

 

I tried to contact the support (around 12am GMT +8), but I am getting the same error. So my only option is only using email. Until now, no support is coming, right now Im getting frustrated with Shopify .

 

 

Remon

Replies 25 (25)
Trevor
Community Moderator
Community Moderator
3210 432 734

Hey, there!

 

This error comes up when something on your device/network is sending too many requests to our servers. This could be a variety of things, so here are a few things to check: 

 

  1. Do you have more than one device on your network? If yes, you could try shutting them down, then turning them on one by one to see which device is causing the issue. 
  2. Have you tried incognito mode? If this works, then this would typically mean that one of your browser extensions is causing the issue. 
  3. Does this happen on a different browser? If yes, then that typically means it's a program on your device vs your browser. 

Let me know how that turns out!

Trevor | Community Moderator @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

wremon
Tourist
3 0 1

Hi,

 

I have tried those 3. None of them is working. Well they work for a few minutes, and then goes back to the problem.

wremon
Tourist
3 0 1

Oh, no reply until now. This is very disappointing. This post only received an templated reply from a staff, I already reply just a few minutes after them and I didn't received any response after.

 

I have not yet received a reply from my email support. I guest this is the 24/7 support they are calling. Just very disappointing. This is a business and every time you cannot access or having problem on your store is a potential loss of money for the entrepreneur. Very disappointing and unprofessional.

May
Shopify Staff
Shopify Staff
333 33 166

Hi, @wremon.

 

This is May from Shopify. 

 

I'm sorry to hear you've had a frustrating experience with our response time in the forums. Our team monitors forum posts regularly, but unlike our 24/7 live support, responses from Shopify Staffs in our forums usually take up to 24 business hours. If you need a more immediate response, I do recommend reaching out to our live support channels.

 

Thank you for the update, and I'm sorry to hear that the steps provided by Peter above did not work for your store. Since this is the case, I have reached out to our technical support team, and they would like to take a deeper look into the issue for further troubleshooting. That said, I will send you an email to the email address attached to your forums account. Moving to email means I can authenticate your account and loop in our tech support team. 

 

Thank you for your patience. Chat soon!

May | Social Care @ Shopify
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OwnerOfStores
New Member
1 0 0

We are seeing the same error on our shopify stores and have asked for support. Given the shopify suggestions above, no customer is going to try these resolutions! They will just go to another store. Most will not even know how to contact you if they wanted since YOUR STORE IS BLOCKED BY SHOPIFY!

If you are looking to move a store, DO NOT CONSIDER SHOPIFY.

justinichols
New Member
3 0 0

Our office and customers have been receiving the same error message on our Shopify store daily and have asked for support numerous times. 
This is the response provided by Technical Support:

 

"I appreciate that this isn't ideal for you and your store, however every Shopify store on the platform is subject to this regardless of what plan they are on. This Bot Protection is an integral part of our security and we don't make any exceptions to it. The only guaranteed solution to prevent the Bot Protection from triggering is to keep almost all activity to the admin of the store as it won't be trigged by traffic to the admin, only the storefront.

If you have any questions, let me know."

 

I agree, no customer is going to try these solutions! They will just visit another website store. 

Screen Shot 2020-01-17 at 9.36.46 AM.png

daniel444
New Member
2 0 0

Hello,

 

I am experiencing the same problem. Please help.

justinichols
New Member
3 0 0

My issue was resolved.
After countless emails and calls with Support, they found the issue was caused by 'Bot Protection' and stated they would not be able to make any adjustments to that software. I refused to settle for that answer, after submitting numerous requests for weeks to review the error_log a representative reviewed the log and saw several invalid links sending hundreds of requests per day.
After adding the redirects the issue was resolved.
Long story short, make sure all redirects / address forwarding is completed before moving to Shopify. 

daniel444
New Member
2 0 0
Thanks for you answer, I will have to call them then.

Best.
kennygilroy
New Member
2 0 0

Hi May 

I try get in to contact support but keep getting asked to log in ... only thing is thats why im contacting shopify support ... I cant log in I just get the something went wrong screen???

Shopify is temporarily unavailable

Trevor
Community Moderator
Community Moderator
3210 432 734

@kennygilroy 

 

I'm sorry to hear you are having issues connecting to your account. Sometimes this error appears if the URL is typed incorrectly as most stores have dashes between each word instead of being one entire word (i.e your-domain-example.myshopify.com vs yourdomainexample.myshopify.com). If you're entering the correct email, password, and store URL but still seeing an error, then let me know. I'll verify the account to take a deeper look. You can also reach out to Shopify support via Twitter and Facebook

Trevor | Community Moderator @ Shopify 
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aolk16
New Member
1 0 0

I'm having the same issue - I have a apparel store so of course I'm going to be scrolling through many items.  I also noticed this problem on another apparel store that I happened to be scrolling through the products - it kept coming up with the error. Problem is I can't get in touch with spotify. I googled their number which had a recorded message that said go to questions and request a call back - I can't find anywhere to leave my number. I just keep getting bounced to the main menu of the support page. I need to get this sorted urgently or my business will die before it has begun!

kennygilroy
New Member
2 0 0
Hi

Do you have you logged in on more than 1 computer
I'm not sure if it was coincidence but when I logged out of my other
computer I was than able to log on .albeit the next morning

Kenny

justinichols
New Member
3 0 0

Hi Kenny,
Yes, 3 computers, logging in with multiple computers should not cause an issue.
My issue was resolved, as mentioned I contacted Shopify tech support and reviewed the error_log with a Shopify representative. We discovered there were old image links that were pinging the root domain. Once the paths to the images were revised and redirects were added the issue was resolved. 

Blake_Heiner
Excursionist
13 0 7

I have had shopify for 5 years and never had this issue until tonight.  Seems most of the previous replies had to do with migrating a story to shopify causing this issue, but my store has been up and running for like i said 5 years.  It only seems to give me this error when i'm viewing some of my admin, and trying to use any of my apps.  None of which were added tonight or even in the last month.  I did create a new product about an hour ago, I duplicated an existing hat product to create a new hat product. Maybe that caused it?  

 

It appears customers are still able to browse my site and checkout as orders are coming in still, but if i can't access my admin, then the store might as well not exist. need helppppppp

 

Anybody have any idea what might be causing this?

Brett21
New Member
7 0 0

I am having the same issue. The only thing I did was install an app that does SEO optimization it will send information to google constantly updated my products. For some reason this triggered the security feature from shopify for bot protection. Do I let the app finnish updated all my products or do I remove this app? What happens to all the work the app did if I remove the app?? This app is on the shopify list so I don't get why this is happening. Could this just be temporary until most of the work is done and then everything goes back to normal? The app is SEO Optimizer by Booster apps. Is this app causing this

 

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Treacle100
Tourist
7 0 4

I am also having this issue this morning having never had this before.....

Treacle100
Tourist
7 0 4

Ah...just tried again and I am in now with no problems - very very odd!

Trevor
Community Moderator
Community Moderator
3210 432 734

Hey, Everyone! 

Thank you for letting me know! We did see an issue earlier today where some stores were unable to load their admin which caused the error: "This page is temporarily unavailable because a device from your location is sending large amounts of web requests. Visitors from other locations can still view the page." - The issue has since been resolved; however, if you're still experiencing this error please let me know!

Trevor | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog