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Shopify app logging me out

Hananq
New Member
1 0 5
Hello, Ive been facing an issue with the Shopify App. For some reason i get logged out whenever i close the app and i have to login in every time i open the app. Its a bit inconvenient because i get notifications on any orders on my phone through the app and when it logs out on its own i dont get notified. I tried deleting and reinstalling the app and it still didnt work. Please advise on what i should do, thanks
Replies 22 (22)
Angrybarista
New Member
1 0 0

I have the same problem. It’s logs me out within 5 mins of closing the app. I never get any push notifications when I get orders.  

Otayfer
Excursionist
32 0 9

Hi, 

I am facing the same issue since I activated 2 Factor Authentification. Is there a solution? This issue is really annoying ... 

Sales67
New Member
1 0 1

Did we ever get a solution to this?
I swapped my android to an iPhone and since then its happening and driving me mad..

NigelShaw
New Member
1 0 0

In the app settings turn on Face ID and set auto lock to never. 

MisterQ
Tourist
6 0 1

Same problem. Since I updated to iOS 14, the app just logs out making my widget useless. 
I tap on it   It opens app, then tells me session expired and to log in again. 

turning on face id log in doesn’t do anything. 

 

DamonO
New Member
1 0 1

somebody needs to help, this is driving a lot of people crazy and there's no fix!

MisterQ
Tourist
6 0 1

the strange thing is on my iOS 14.1 iPhone 12 it keeps happening. 
On my iPhone 11 with 13.5 it doesn’t happen to me. 

drewzh
Excursionist
12 1 4

Even worse if your own an Apple Watch and want to use the widgets. They currently work for 5 minutes after logging in after a reboot and then they just say “loading” forever - even logging in again doesn’t seem to fix it.

Shopqalam
New Member
1 0 0

I am facing the same problem with my iphone 11 , ios 14

 

this is very very annoying that i have to log in whenever i use the app  

 

but its fine with my iphone 10 ios 14 ! 

MisterQ
Tourist
6 0 1

Still facing the issue. 

shopify please don’t ignore us 

Catalin4
New Member
2 0 1
  • Still have the same issues...so frustrating
Ben31
Pathfinder
116 3 96

I too are constantly logged out of the app on iPad and iPhone. Have tried deleting/reinstalling but no joy.

andyhelms
New Member
2 0 0

I was having the same issue after I got a new iPhone. Sometimes I would have to log into the app multiple times per day.

A few days ago, I did the following:

  1. Wrote down my password.
  2. Deleted the app from my phone.
  3. Went into Settings > Passwords, deleted all the Shopify records there.
  4. Restarted the phone. 
  5. Reinstalled the app. 

That was several days ago, and so far, I haven't had to jump through the login hoop again, or tap a widget just to find out it was logged out.

Try this and see if it works.

drewzh
Excursionist
12 1 4

Same issue still present on iPhone 13 running iOS 15. Absolutely frustrating. Did anybody ever get any resolve on this?

andyhelms
New Member
2 0 0
It logged me out less (didn’t get rid of the problem) when I deleted the iOS password for Shopify app and logged back in, recreating it.

I’ve noticed it logs me out more often if I change location during the day… like, if I’m on one side of town in the morning, and drive across town that afternoon and then try to open the app.
Hazza
New Member
2 0 1

Still not fixed. logs me out all the time. So frustrating 

iphone 13 pro max ios 15.0.2

thegeekery
New Member
1 0 0

Have we ever gotten an answer on this? I am having this issue with my iPhone SE 2 on iOS 15.2

drewzh
Excursionist
12 1 4
I’ve not had the issue in a long time now. It’s clear that it’s only
affecting a certain number of people. Shopify need to fix as it’s extremely
annoying if you’re affected.
Catalin4
New Member
2 0 1

It s been two years since I have this problem. I ve changed lots of iphones. I had problems with all of them. On android works smoothly. I have logging out issue when I switch from store to store 

thanks