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Shopify Contact form SUBJECT LINE text : How to change?

paul-
Excursionist
55 0 31

All my emails coming from the contact form have the subject 'New customer message'. How do I change this text to something better?

Replies 52 (52)
alex-post
New Member
1 0 0

Bump. C'mon Shopify team. It's time. As simple as what @concordadams presented.

AnneW
New Member
2 0 0

Another vote for this feature. I have several different contact forms on our website and it would be nice to differentiate them with a subject line. 

AnneW
New Member
2 0 0

is it possible for us to do this ourselves now that shopify 2.0 is launched?

Mototech271
Tourist
4 0 2

Hello,

 

Has this still not been fixed? crazy that so many users need this simply feature and shopify is not getting it done. Its frustrating to change this subject on every single answer!

 

Thanks,

Niko with Mototech271

londonsnest
New Member
1 0 0

THIS NEEDS TO BE DONE!!!!!!!!!

onlineorganics
New Member
1 0 0

Very sad indeed. For a platform that is claiming a majority share for small and medium online stores. Doesn't even need to be UI friendly as long as we can edit the code

AlienRides
New Member
1 0 1

How the holy hell is or has this not been fixed.   We pay thousands and thousands in fees, and hundreds of thousands in card processing fees.   Love your platform, but this is total dogcrap .  

FIX this by firing your project / product manager.  415.341.2281  Kevin Graehl CTO AlienRides 

Mototech271
Tourist
4 0 2

I dont get this either. everytime we have to answer our customers we have to change the subject. This is just so aggrivating. And the about " this is a shopify message" inside the email i dont like to send to the customer either when i answer them. So many stupid steps before you can hit the send button. Frustrating. Really wonder why they dont work on this.

 

Niko / Mototech271

FLV
New Member
1 0 1

+1, the email forced replies with a tacky/mundane subject line and reply box highly effects workflow and looks so... Shopify. Custom features have been built for high end enterprise clients. I think at least adding a base feature to the majority of all the small-medium businesses here is practical of an ask. Helps us brand and especially so we don't all look the same, so Shopifyish.

HandHugs
Shopify Expert
193 1 52

Bump on this. So many case uses for this feature and I cant imagine that it would be that difficult to implement. PLEASE???

sridharrajagopa
Excursionist
11 0 8

Update. Here's my workaround for this issue. Using a contact form mailer from liquid code, you can add different hidden fields that work as "name: value" pairs in the content of the email.  

 

For example, 

{% form 'contact' %}

...

<input type="hidden" name="contact[product]" value="{{ product.title | escape }}" />

<input type="hidden" name="contact[product_url]" value="{{ product.url | escape }}" />

<input style="float:left; margin-left:10px;" class="button" type="submit" value="Send" />

...

 

This will let me receive the email with the body like:

 

You received a new message from your online store's contact form.
Country Code:
US
Body:
Please notify me when ProtoStax Add-On for Waveshare 2.7 inch ePaper Display HAT (sku: PSAOWEPCLR ) becomes available.
Product:
ProtoStax Add-On for Waveshare 2.7 inch ePaper Display HAT
Product Url:
/products/protostax-add-on-for-waveshare-2-7-inch-epaper-display-hat

 

 

So I can add values and context to the email that's sent. Since they are of the form

Name:

Value

 

they can be processed programmatically. I use Applescript to process and take action. 

 

While it will still be nice to be able to set SUBJECT easily (should not be a hard thing for them to implement AT ALL!!!!), this at least allows me to proceed. 

 

Hope this helps you!

Cheers, 

Sridhar

 

DiegoRequests
New Member
1 0 0

Same question here, Paul (almost three years later...). Dear Shopify team, this needs to be done as soon as possible. Thanks a lot

sridharrajagopa
Excursionist
11 0 8

Since the ineffectual Shopify doesn't seem to be doing anything for what should be a reasonably easy fix on their part ....

 

 

I had explained my workaround to process shopify email additional data using applescript (or a suitable scripting language for the mailbox of your choice (e.g. outlook) 

 

However, this can also work for regular contact form from shopify. 

 

A typical contact form looks like this :

 

You received a new message from your online store's contact form.
Country Code:
US
Name:
Sridhar
Phone Number:
 
Comment:
TEST

 

 

You can again programmatically extract the fields as they are all of the pattern:

 

Name:

Value

 

You can run your script to generate *a new email* with the suitable Subject, To Address, Body, etc, using the data you extracted from Shopify's stupid format. You can add your company's signature etc and make it super professional. 

 

This automates the process, helps you stay professional and on brand, and also stops Shopify from holding you hostage to their stupidity. 

 

Hope this helps. 

Sridhar