All things Shopify and commerce
Return management just got easier! We’ve launched Customer Self-Serve Returns to all Shopify merchants. Click here to learn more!
All my emails coming from the contact form have the subject 'New customer message'. How do I change this text to something better?
Bump. C'mon Shopify team. It's time. As simple as what @concordadams presented.
Another vote for this feature. I have several different contact forms on our website and it would be nice to differentiate them with a subject line.
is it possible for us to do this ourselves now that shopify 2.0 is launched?
Hello,
Has this still not been fixed? crazy that so many users need this simply feature and shopify is not getting it done. Its frustrating to change this subject on every single answer!
Thanks,
Niko with Mototech271
THIS NEEDS TO BE DONE!!!!!!!!!
Very sad indeed. For a platform that is claiming a majority share for small and medium online stores. Doesn't even need to be UI friendly as long as we can edit the code
How the holy hell is or has this not been fixed. We pay thousands and thousands in fees, and hundreds of thousands in card processing fees. Love your platform, but this is total dogcrap .
FIX this by firing your project / product manager. 415.341.2281 Kevin Graehl CTO AlienRides
I dont get this either. everytime we have to answer our customers we have to change the subject. This is just so aggrivating. And the about " this is a shopify message" inside the email i dont like to send to the customer either when i answer them. So many stupid steps before you can hit the send button. Frustrating. Really wonder why they dont work on this.
Niko / Mototech271
+1, the email forced replies with a tacky/mundane subject line and reply box highly effects workflow and looks so... Shopify. Custom features have been built for high end enterprise clients. I think at least adding a base feature to the majority of all the small-medium businesses here is practical of an ask. Helps us brand and especially so we don't all look the same, so Shopifyish.
Bump on this. So many case uses for this feature and I cant imagine that it would be that difficult to implement. PLEASE???
Update. Here's my workaround for this issue. Using a contact form mailer from liquid code, you can add different hidden fields that work as "name: value" pairs in the content of the email.
For example,
{% form 'contact' %}
...
<input type="hidden" name="contact[product]" value="{{ product.title | escape }}" />
<input type="hidden" name="contact[product_url]" value="{{ product.url | escape }}" />
<input style="float:left; margin-left:10px;" class="button" type="submit" value="Send" />
...
This will let me receive the email with the body like:
|
Country Code: US Email: somebody@email.com Body: Please notify me when ProtoStax Add-On for Waveshare 2.7 inch ePaper Display HAT (sku: PSAOWEPCLR ) becomes available. Product: ProtoStax Add-On for Waveshare 2.7 inch ePaper Display HAT Product Url: /products/protostax-add-on-for-waveshare-2-7-inch-epaper-display-hat
|
So I can add values and context to the email that's sent. Since they are of the form
Name:
Value
they can be processed programmatically. I use Applescript to process and take action.
While it will still be nice to be able to set SUBJECT easily (should not be a hard thing for them to implement AT ALL!!!!), this at least allows me to proceed.
Hope this helps you!
Cheers,
Sridhar
Same question here, Paul (almost three years later...). Dear Shopify team, this needs to be done as soon as possible. Thanks a lot
Since the ineffectual Shopify doesn't seem to be doing anything for what should be a reasonably easy fix on their part ....
I had explained my workaround to process shopify email additional data using applescript (or a suitable scripting language for the mailbox of your choice (e.g. outlook)
However, this can also work for regular contact form from shopify.
A typical contact form looks like this :
|
You can again programmatically extract the fields as they are all of the pattern:
Name:
Value
You can run your script to generate *a new email* with the suitable Subject, To Address, Body, etc, using the data you extracted from Shopify's stupid format. You can add your company's signature etc and make it super professional.
This automates the process, helps you stay professional and on brand, and also stops Shopify from holding you hostage to their stupidity.
Hope this helps.
Sridhar
User | RANK |
---|---|
68 | |
49 | |
36 | |
34 | |
29 |
Learn these 5 things I had to learn the hard way with starting and running my own business
By Kitana Jan 27, 2023Would you love to unleash the unbridled power of the Google Shopping Channel into your sho...
By Gabe Jan 6, 2023How can you turn a hobby into a career? That’s what Emmanuel did while working as a wa...
By Skye Dec 30, 2022