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Shopify ID verification for shopify payments

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aliasif12
New Member
1 0 0

Hi so i have a UK LTD company on my name but im not a resident of United kingdom i was just wondering how do i prove my identity when shopify payments ask me for identity verification? since being a non resident i dont have the utility bills.

Accepted Solution (1)

Accepted Solutions
Nick
Community Moderator
Community Moderator
4522 434 989

This is an accepted solution.

Hi @aliasif12,

Nick here from Shopify. 

Good question. If you could share what government ID you do have and the appropriate team can look into it and advise you from there/let you know if anything else is needed. 

If you could share as much of the following it would be hugely beneficial to help you in this instance: 

  • Proof that your business is registered in that country with the government.
  • Proof you are operating from the country in which you would like to have Shopify Payments.
  • You have a legitimate address in that country (not a forwarding address, you must be able to provide power/phone bills).
  • You have a bank account located in that country (Payoneer or other money transferring services that mimic bank accounts in a location will not suffice).

You can also see the Shopify help guide here which shows the countries Shopify Payments is available in and what's necessary for each country. 

All the best, Nick

Nick | Community Moderator @ Shopify 
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Replies 56 (56)
Nick
Community Moderator
Community Moderator
4522 434 989

This is an accepted solution.

Hi @aliasif12,

Nick here from Shopify. 

Good question. If you could share what government ID you do have and the appropriate team can look into it and advise you from there/let you know if anything else is needed. 

If you could share as much of the following it would be hugely beneficial to help you in this instance: 

  • Proof that your business is registered in that country with the government.
  • Proof you are operating from the country in which you would like to have Shopify Payments.
  • You have a legitimate address in that country (not a forwarding address, you must be able to provide power/phone bills).
  • You have a bank account located in that country (Payoneer or other money transferring services that mimic bank accounts in a location will not suffice).

You can also see the Shopify help guide here which shows the countries Shopify Payments is available in and what's necessary for each country. 

All the best, Nick

Nick | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

azeemhaider1
New Member
7 0 0

Hi Aliasif,

Bro were you able to find any solution to your problem for utility bil?

azeemhaider1
New Member
7 0 0

Hi @Nick ,

I recently activated my shopify payments and after one day Shopify is asking for Photo ID and Utility Bill verification. According to your reply it seems I have to submit a bill related to my organisation but Shopify has expressed they want a document that shows the individual’s address. Also What type of utility bill will work Mobile or Water or Electricity? Looking Forward.

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Nick
Community Moderator
Community Moderator
4522 434 989

Hi @azeemhaider1,

In this instance, it would be any utility bill you have but it must be the same address associated with your Shopify Payments set up. So they must match in this case. It wouldn't matter if it's a personal or business utility bill, but it must be the same address. It can be any of the types you mentioned below or an internet bill also, anything along those lines would work as long as it is the same address and your name. 

Nick | Community Moderator @ Shopify 
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azeemhaider1
New Member
7 0 0

Hello @Nick 

Can I provide my UK Company documents as a proof of address. It has the same address as of my shopify payments.

Will it work?

 

Looking Forward,

Regards.

Nick
Community Moderator
Community Moderator
4522 434 989

Hi @azeemhaider1,

Company bills should also work. When you say documents, can you elaborate a little, please? If it is something you created it might not suffice, it would be best to have a bill of any kind which was sent to you by a third party. But it must be the same address as your Shopify Payments, that part is vital. 

Nick | Community Moderator @ Shopify 
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meikewiese
New Member
3 0 0

I'm in the same situation. I registered a limited company in the UK with an agency providing me an address. Now Shopify is asking for a utility bill or ID that shows the shop address. How am I supposed to proof the address? I gave them my registration bill, my certificate, everything basically. They didn't accept so what am I supposed to do? I want to operate under this address and not my home address in Germany.

Nick
Community Moderator
Community Moderator
4522 434 989

Hi @meikewiese,

I just want to confirm what you are saying/asking to make sure I understand. You have registered a company in the UK, but are not operating from there in any way? You are operating the business from Germany in terms of warehouse, distribution, office etc. Usually, the documents requested are to prove an operational address such as a utility bill, lease agreement or insurance document to show it is not just a forwarding address. To be eligible for Shopify Payments you must be registered and operating from the same country. Something to remember is that Germany is on the list of approved countries for Shopify Payments also. 

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Nick | Community Moderator @ Shopify 
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meikewiese
New Member
3 0 0

I'm in the UK and will be staying here. I don't have proof of address in the UK yet. And I don't want to use my home address. What would be your advice? I Just moved here. I won't be operating from Germany.

Nick
Community Moderator
Community Moderator
4522 434 989

Hi @meikewiese, there are a few different things to consider with this but at the end of the day, it is ultimately up to you to decide how you want to proceed:

1.) You could use your UK home address temporarily for this. You would still be asked to provide proof of it in the same way (like a utility bill, lease agreement, etc.) Then later if you wanted to update to a business address, that could be sent to our tax team to help them with that (we’d ask for proof of the business address at that stage). 

2.) You could set up your payment gateway with a third-party partnered gateway in the UK temporarily and once you have a UK business address to then re-apply to switch over to Shopify Payments. It would be better to do this than set up without a UK address (such as a German business address) in the sense of if it is rejected, you would then need to appeal to the Risk assessment team who's decision is normally final on these matters. 

I understand neither of these is completely ideal, but they would be the best and most appropriate ways around this for you. I would NOT suggest chancing it with a German address for a UK based store or vice versa.

 
 

 

Nick | Community Moderator @ Shopify 
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Xandrea
Tourist
37 0 3

We are in the same situation. Have you resolved it?

I am open for serious partnership. Message me.
www.xandreapremium.com
Nick
Community Moderator
Community Moderator
4522 434 989

Hi @Xandrea,

What is your exact situation? Let me know and I can give you the best advice on the next steps then. 

Nick | Community Moderator @ Shopify 
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spasterfield
Tourist
5 0 13

Hi, I have been using Shopify since 2017 and have never had an issue with payments, but today I receive a banner on my store that says 'To continue receiving payouts, you need to update your name in order to verify your identity.'

When I click on 'Update Personal Details' it takes me to a textbox with the correct name... meaning I have already entered the correct name years ago.

In addition I am unable to find anywhere on entire website or phone app to change my name, or to upload a photo ID.

Is this an error with Shopify? It seems very odd that all of a sudden everyone has had their payments paused.

Thankyou

Xandrea
Tourist
37 0 3

They asked for my proof of address and I don't have it. My business is registered in UK for LTD. As far as I know, Shopify is partnered with Stripe. I got verified in Stripe but not in Shopify payment. I even sent some alternative like lease contract letter but they still did not approve it.

I am open for serious partnership. Message me.
www.xandreapremium.com
Nick
Community Moderator
Community Moderator
4522 434 989

Hi everyone,

Shopify merchants utilizing Shopify Payments are undergoing a verification process to ensure the information on their Shopify Payments accounts is up to date, complete and accurate. Shopify needs to be compliant with local laws and therefore we need to collect this information. If you are based in the USA or Europe there is some follow-up documentation you can see for this with more information below: 

 

Nick | Community Moderator @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Xandrea
Tourist
37 0 3

I am from Philippines and registered my business in UK.

I am open for serious partnership. Message me.
www.xandreapremium.com
SamD1
Tourist
5 0 0

Dear Nick

 

My daughters are an intl band who I manage and are on tour for 8 months of the year based out the UK because bulk of the fans who buy merch are from the UK we set up a shopify about 2 years 

ago with the adress we base from in the UK and also where our merchandise is stocked and stored and sent from. Due to covid we have been unable to tour and stuck in our home country South Africa till we head back out in April for the next 8 month tour. We do have UK bank account to accept stripe payments. I have uloaded my SA drivers, SA passport but it keeps coming back as not accepted? I have asked the man who owns the house we rent when we are in the UK and where we stock all our merchandise to please send us a lease agreement as we hope this will suffice? We intend to register as a company in both UK/USA in the coming months as the band is growing and because we intend to immigrate. Please could you advise? 

Nick
Community Moderator
Community Moderator
4522 434 989

Hi @SamD1,

This would be a case of you having to verify you operate out of the UK. But the passports / ID you have been uploading are from South Africa so Stripe is not accepting the ID you are putting through. You should be fine staying listed as the UK, given what you have said about renting a house there but you need to be able to prove that. If you don't have an ID with a UK address, that is fine, but if you have a property rented there, a lease agreement or utility bill from the house should work. 

Nick | Community Moderator @ Shopify 
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SamD1
Tourist
5 0 0

Dear Nick! thanks so much ! We have uploaded a lease agreement. We absolutely love shopify and are in the process of trying to streamline the brand and everything within a company so that going forward we will be able to build the business aspect of the band. When we have formed a LLC which we are in the process of doing UK/USA how will we change the paperwork for the shop to make it into a full business? Will you be able to help/guide us with the process? Merchandise and live streaming is our only way to see us through till we are back on the road next from March. Thankyou so much for taking the time to respond and to give guidance? SIncerely Sam