Shopify payments on hold

laelonicollier
New Member
1 0 0

When i first made my business page i didn’t have my ein number so i used my social to enter in the payment section. i finally received my actual ein number and now i can’t change it  so my payments can be accepted. and this is very frustrating because i’m ready to start officially now 

0 Likes
Nick_Marketing
Shopify Partner
600 145 176

I recommend you to email directly to Shopify's Merchant/Technical support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/email

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.
Nick
Community Moderator
Community Moderator
3993 388 802

Hi @laelonicollier,

Nick here from Shopify! 

As @Nick_Marketing has mentioned, the best next step for you on this is to contact our support team directly about this and one of our support advisors can look into this with you. 

You can do this by clicking the link here and logging in and then selecting which way you want to contact whether it's live chat or email! 

If you have any other questions about Shopify, don't hesitate to let me know! 

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog