Struggling to log in after changing phone number, lost recovery code?

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I am unable to log in because I changed my phone number and I no longer have my recovery code, so I cannot get around the two factor authentication.

Can I get assistance with this?

Thank you.

Replies 2 (2)

Shopify Staff
1033 82 131

Hello, @msb1.

For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support - try typing "I cannot login". 

Thank you!

Ivy | Social Care @ Shopify

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I tried on multiple occasions but it just keeps saying "We were unable to connect you with Shopify Support. Please use another contact option." I tried the live support during the morning, afternoon and evening and can't get in touch with anyone.