Tap to Pay on iPhone or POS Go and Case

1 0 0

I have installed the iOS Shopify POS app, but when I go to configure Tap to Pay in the Hardware settings it errors with a "Card Reader unavailable" message. I have the correct hardware and iOS (iPhone 13 Pro at 16.2).

Similarly, I have a brand new POS Go and Case, after going to checkout the Credit/debit card is gray and says "Activating reader", but the tap, chip, and swipe are all built into the device.

I am in POS Pro trial right now, but desperately need to be able to read cards for a product show next week. Shopify support has not been able to find a resolution, so checking with the community. Seems like a configuration issue for neither device to be able to get cards working.

Thanks, Stephen