Tap to Pay on iPhone or POS Go and Case

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I have installed the iOS Shopify POS app, but when I go to configure Tap to Pay in the Hardware settings it errors with a "Card Reader unavailable" message.  I have the correct hardware and iOS (iPhone 13 Pro at 16.2). 


Similarly, I have a brand new POS Go and Case, after going to checkout the Credit/debit card is gray and says "Activating reader", but the tap, chip, and swipe are all built into the device.


I am in POS Pro trial right now, but desperately need to be able to read cards for a product show next week.  Shopify support has not been able to find a resolution, so checking with the community.  Seems like a configuration issue for neither device to be able to get cards working.


Thanks, Stephen

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