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This site can't be reached

Mahendra1
New Member
2 0 0

i have canceled my google email hosting and suddenly i can't access my website, its basically saying;

 

This site can’t be reached

www.minamiandco.com refused to connect.

Try:

ERR_CONNECTION_REFUSED
 
Please can anyone help me? thank you
Replies 65 (65)
Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 324

Hey, Mahendra!

 

Aria here, I'm on the Social Care team at Shopify.

 

Thank you for providing the ticket number. I have now fixed your domain, your site is working again. Although your A record was set up correctly, your CNAME/subdomain was missing (www). You can find out more about how to manage your domains in this guide.

 

While I was fixing your domain, I noticed it is not set to automatically renew. This means you will need to make sure you log in and manually renew your domain if you want to keep it after the first year. If you would like to set it up to Auto-renew, go to Online Store > Domains > Manage > Auto-renew then tick the box.

 

Let me know if you need anything else. How are you getting on with your store setup?

Aria | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Emerson
New Member
1 0 3

Hello there, I am having the same problem. My store is kimshapewear.com (goddady domain) and kimshapewear.myshopify.com.

I have tried other stores that I was testing and the response is the same. My network connection is ok.

What should I do?

 

WhatsApp Image 2019-07-02 at 11.14.26.jpeg

pnns123
New Member
1 0 2

Same here ! 

Fantasticclaire
Shopify Partner
10 0 1
Ramona
Explorer
44 4 21

Shopify is currently having some issues with admin page and some with the website itself. You can check the status page here: 

https://status.shopify.com/

Lmidder
New Member
5 0 0
I am getting the same response when trying to view my page...www.nayzia.com
Lmidder
New Member
5 0 0

I am now as of yesterday having the same problem. It keeps saying my HTML is invalid as well. nayzia.myshopify.com 

Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 324

Hey, @Lmidder!

 

Aria here.

 

I just took a look at your store and it seems to be functioning normally:

 

 

Do you have a screenshot to show the error at your end? Which browser are you using? What happens if you use a different browser?

Aria | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Lmidder
New Member
5 0 0
Hello Aria, I reached out to Shopify support and they got it fixed for me. It was my Domain
Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 324

I'm glad to hear you got it fixed. Thank you for letting me know!

Aria | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

melvin2
New Member
2 0 0

hello, i am having same issue with mellonyofficialstore.com

Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 324

Hey, @melvin2!

 

I checked out the domain mellonyofficialstore.com and it hasn't been registered with a domain provider, it is still available for purchase. If this is a typing error and you have actually purchased a different domain, please let me know.

 

If you'd like to purchase this domain directly from Shopify, you can do that by going to Online Store > Domains in your admin. You also have the option of purchasing it from a third-party domain provider, such as GoDaddy.

 

You can find more information on domains in this guide.

 

Please let me know if you are still having difficulty.

Aria | Social Care @ Shopify 
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TeamCharbon
New Member
1 0 0

Hi I am having the same issue with my site. Could you please fix my domain as well? Thanks!

- Lucien

Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 324

Hey, @TeamCharbon!

 

I'd be happy to take a look. What is your domain?

Aria | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

DressConnection
New Member
1 0 0

Hi there, I'm having the same issue, can you help? www.dressconnectionintown.com

Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 324

Hey! 

 

I took a look but your store seems to be working perfectly. If you're still having issues, please contact us here so that we can help you quickly. 

 

I would love to give you some feedback on your store to help set up you up for success. If you're interested, please post on this board

 

 

Aria | Social Care @ Shopify 
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betterwithtwo
New Member
3 0 0

I'm not able to access my shopify website. It it saying the site can't be fixed. Can you please help me with my domain?

betterwithtwo
New Member
3 0 0
Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 324

Hey @betterwithtwo !

 

Your website is currently working, it's just password protected because you haven't finished building it yet. 

 

When you're ready to launch, you can remove the password protection by going to Online Store > Preferences.

 

If you'd like to watch someone else build a store first to give you a better idea of how to build your own, check out our free webinar. We also have free courses on Shopify Academy

 

Make sure you request feedback before you go live. You can do that by starting a new post on this board

 

Let me know how you get on, I'd love to help further.

Aria | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog