Trouble bulk uploading products and no support from shopify

emmapaterson
Tourist
12 0 1

Hi,

I'm finding it impossible to contact Shopify Support, when I click the 'Contact Support' button, I just get directed back to the Contact Support homepage.  

I'm trying to bulk upload products. I first downloaded my products, edited them, and now want to re-upload, keeping the format the same but I got an email saying 322 uploaded successfully,  920 failed. 

  • Line x: Couldn't update because the options don't exist in Shopify.  ( I have not added any new products, just edited the price and sizes of existing products exported)

Can anyone help me to understand what I've done incorrectly,  

Thanks!

Emma

Replies 7 (7)
Jivan_Suhagiya
Shopify Partner
515 74 114

Hi,
Can you please compare product that fails to update in admin and csv?
or can you share csv file and site link?

If helpful then please Like and Accept Solution.
Email: suhagiyajivan1992@gmail.com
Skype: jivan.suhagiya
First kind of Checkout Reminder APP: https://apps.shopify.com/checkout-reminder
emmapaterson
Tourist
12 0 1

Sorry,  how do I upload the CSV file.  🙂

emmapaterson
Tourist
12 0 1

I only have it as a CSV,  not a link.  I can't see where to upload an attachment in this chat area.  Sorry if I'm being a bit dim. 

Jivan_Suhagiya
Shopify Partner
515 74 114

do you have skype for quick chat? or email me

If helpful then please Like and Accept Solution.
Email: suhagiyajivan1992@gmail.com
Skype: jivan.suhagiya
First kind of Checkout Reminder APP: https://apps.shopify.com/checkout-reminder
emmapaterson
Tourist
12 0 1

https://docs.google.com/spreadsheets/d/1v5CBYbUWHDh_JcHIGxGycNWgskb7MDLQMeJSXDUaBGM/edit?usp=sharing 

 

Sorry I figured it out, here's my file as a google sheets.  My skype is emmapaterson78 - 

emmapaterson
Tourist
12 0 1

I have had no help from Shopify!  I've been telling them 922 products have failed, and I need help urgently as I have website full of of incorrect data, but it's impossible to get through, the CONTACT US button, just redirects in a loop.  It's infuriating.  I finally got a reply to an email, then I've heard nothing for four days. 

I don't know what to do! We are getting quite desperate.  

 

I don't see where I can upload my CSV file.  

natashadisante
Shopify Partner
126 0 13

Hi @emmapaterson 

Take a look at Mixtable. Mixtable is essentially Google Sheets, but with all Excel-style formulas and behavior. And it seamlessly syncs to and from Shopify. You can easily edit your data in Mixtable and bulk update your products in Shopify by just syncing the data.