Unable to login to store - lost recovery app key and recovery codes

Solved
benekommurse
New Member
1 0 1

I never really did anything with my store and would like to cancel my account.  Unfortunately, I am being prompted for authentication app codes and recovery keys which I no longer have.  I created this account Removed just so that I could contact support.  The store associated with Shopify is linked to Removed.

Ted
Shopify Staff
Shopify Staff
1200 111 126

This is an accepted solution.

Hi @benekommurse,

Ted here from Shopify, thanks for posting your query!

Since you are not receiving the auth code and don't have the recovery codes on hand - I'll email you now privately to authenticate a few details and help you log back into the account. 

Just as well if you ever need to contact our support but can not sign in as the account owner, you're welcome to sign in as a guest instead as shown in this short video. Our support can always authenticate the account later if needed. Our Facebook and Twitter support are also available 24/7 if you would prefer. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

marijesourfield
New Member
1 0 0

Hi!

I took a ¨break¨ from shopify a few months ago. But i would like to launch my store again. But I dont have my recovery codes or app key. Is there anyway you could help me get into my account. 

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Ted
Shopify Staff
Shopify Staff
1200 111 126

Hi @marijesourfield,

Thanks for reaching out and I'm delighted to hear you're back on board! 

To help you log back into the account, we will need to verify ownership which can no longer be done through our Forum Community. When you have a moment please email our support and sign in as a guest here for further assistance. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Talk soon, 

Ted | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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