I have exhausted these options. When i entered my bank account information I believe I am only one digit off, since the system does not show me what I have entered in I do not know which number I entered incorrectly. I do not have a new account this is the same account I just entered in a digit incorrectly.
I am currently facing the same issues with my account, and I have already exhausted all other options! Since the system does not show me what is correct or incorrect, I do not know if my routing or my account number is wrong (or even both)! It would be greatly appreciated if you could help!
I am having the same issue. I am unable to change my banking information. Please let me know if there is a way to resolve this issue. I have also already exhausted every option! It is not telling me or showing me what is wrong, therefore I do not know how to fix it.
I am having the same issue. I am unable to change my banking information. Please let me know if there is a way to resolve this issue. I have also already exhausted every option! It is not telling me or showing me what is wrong, therefore I do not know how to fix it. Can you please help me?
Thanks for the additional details. I have reached out to you via secure email to gather some more information and proceed with an escalation to our Accounts team. Please be sure to follow the directions in the email and we can take it from there.
Thanks for the follow up! I have gone ahead and sent you a secure email with directions. Please be sure to follow those and we can proceed from there with an escalation to our Accounts team.
Thanks for following up. It's strange that it won't accept the old bank account details based on your void cheque. Nonetheless, I can help you out here. Please keep an eye out for a secure email that I've sent with some directions to gather more information. We can proceed from there!
I have also been having trouble updating my banking information. I entered my old bank info and then new info but it says it doesn't match up. Can you please help me with this? Thank you.
Thanks for getting in touch about this. I have reached out via secure email. Please follow the directions and reply when you have a chance - we can proceed from there!