I recently updated my bank accounts and the old account number is no longer accessible for me to verify and change to the new account in the payout section for Shopify Pay. I don't see any other option to change the account information and need help for the payout section.
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I am also not able to change my banking information in Payouts. I am getting an error message - Old account must match the information on file. Please connect me with billing. I used to be able to talk to support, what happened?
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This is Ren from the Shopify Support team, thanks for your post.
It looks like we'll need to access your account in order to resolve this issue.
While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Hi, I have recently purchased a store and want to change the bank account details (sort code and account number) but am unable to add in my details as the previous owner is not responding to my emails about his bank details. Could you please help me resolve this issue as soon as possible? Regards, Aaron
I too tried to change banking info and I HAVE the old information and THAT doesnt even work!
Please contact me and advise.