Unable to update bank account information

Solved
ArtbyAmieSab
New Member
2 0 0

Hello, 

I'm having the same issue as the others above. Please contact me so I can update my bank account. artbyamiesab@gmail.com

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Ren
Shopify Staff
Shopify Staff
687 48 111

Hello @ArtbyAmieSab

Thanks for reaching out for a hand! I have gone ahead and sent you a secure email with further instruction. Please respond to that email and we can go from there!

Ren | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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QBB1223
New Member
2 0 0

I am having this same issue! However, I know my account info and I’ve entered them correctly!! Now the account is closed my payouts are going to!! How can I get this fixed?

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Ren
Shopify Staff
Shopify Staff
687 48 111

Hello @QBB1223

This is Ren from the Shopify Support team. Thanks for reaching out and I'm sorry to hear about your struggles with this. I have reached out to you via secure email. Please respond as directed and I can continue to help you from there. 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Emma123
New Member
1 0 0

Hello!

I am having the same issue. 

I must have typed my account information incorrectly. I would like to correct it, but I have no way of knowing what error I initially made. I think I transposed a number, but am not sure.

Would you please help me to update my bank information? Thank you.

Linda

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Ren
Shopify Staff
Shopify Staff
687 48 111

Hello @Emma123

Thanks for reaching out for a hand! I have sent you a secure email with further instructions. Please respond accordingly and I will be happy to continue to support you from there. 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Meipr1882
New Member
4 0 0

I need help to updated my bank account on the payout section. I tried to do it but is asking me for my old account number and is no longer accessible for me to verify and change to the new account in the payout section for Shopify Pay.  I already contact Paypal since it was with them (paypal cash debit card at that moment I had the option to use the bank account information to get direct deposit but I change from personal account to business one and I did not know that change will cancel my personal account now I don't have access neither them.  Please help need to resolve this ASAP

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KarismaticBrand
Tourist
2 0 1

Hi Ren,

I am having this exact issue, could you please help me? my store link is https://karismaticbrand.com/?_cd=87012778cd906265ce3e026972abaf947c3ca6450df0cd60450f3676603dd496&_u...

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Ren
Shopify Staff
Shopify Staff
687 48 111

Hi @KarismaticBrand 

Thanks for reaching out for a hand. I have sent you a secure email with further instructions. Please respond accordingly and I can continue to support you from there!

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Ren
Shopify Staff
Shopify Staff
687 48 111

Hello @Meipr1882

Thanks for reaching out. I have gone ahead and sent you a secure email requesting some additional details. Please respond accordingly and I will be able to continue to support you from there. Thank you!

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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