Very bad move of suspending stores

Solved
drtalharafi
Explorer
35 2 60

Shopify recently started suspending stores for selling products which are in high demand due to COVID-19 like masks, hand sanitizers, etc. Which I think was a very bad move.

Although I commend them for taking steps against stores selling these products at very high gauged prices but the move of outright suspending the stores was not properly executed as many other store which are not selling these items are also affected.

This action did not solve any problem but has increased problems and frustration for people who completely rely on Shopify for their livelihood.This move has blocked the livelihood for those people especially at such times of crisis.

They could had taken care of this situation by this way.
1) Send warning to unpublish the flagged items withing 48 - 72 hours but letting other unflagged products to sell normally.
2) Ask to upload evidence of the flagged products that they are not related to those items related to COVID-19.
2) Then if any store wants to sell masks and other products they should provide some kind of application to list these items to sell on store with their recommended price.

This move by Shopify was so bad.

I suggest everyone to comment or send message to Shopify on their social channels.
https://www.facebook.com/shopify?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-17A91...

https://twitter.com/shopify?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-17A91F5CB5...

https://www.youtube.com/user/shopify?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-1...

https://www.instagram.com/shopify/?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-17A...

https://www.linkedin.com/company/shopify?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49...

https://www.pinterest.com/shopify/?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-17A...

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Replies 128 (128)
jp4teesandthing
Tourist
6 0 1

wow keep me inform and this does sounds like some bs..

Daveski
Tourist
3 0 2

Run as far away from Shopify as you can, look at the latest response I got from support 

//

Hello,

Unfortunately, once an account has been declined the decision is final.
As per Shopify's Terms Of Service | Section 4, it states that: "We reserve the right to refuse service to anyone for any reason at any time".

Best of luck with your business going forward,

Sam
Risk Analyst

//

herbal-erector
New Member
2 0 0
Are you guys considering a lawsuit against Shopify? Especially for those store owners who were removed and did not change anything in their store but were deleted or ban. (i.e same items before COVID-19, no price change but deleted due to COVIA-19)
bestco
New Member
1 0 0

I can definitely see a lawsuit coming for Shopify. Isn't it funny that Shopify tries to tell sellers what's a fair price and what's not? Did they think they were Amazon or eBay? Ridiculous.


Homeofhuggles
New Member
1 0 1
We are feeling absolutely bullied by shopify. We are a small business who sell Home made face masks. One of the textiles we use is used in medical and acute settings and provides customers with a barrier of protection superior to cotton alone. Shopify first accused us of price gauging, when we supplied proof they agreed ok your pricing is fair.. however, they then accused us of making false product claims. We have submitted all our testing sheet data as proof that these were not false claims. The most frustrating part of this experience is the challenges around communication with them. Honestly, this is such a disappointment but again an eye opener as to who they actually are. They do not care about their customers, we are a number. I refuse to be bullied and accused of making false claims. Absolutely shocking... we will be moving to a local website builder.
VGRoman
New Member
1 0 0

Was selling masks intentionally for lower prices to dump the prices of those who abuse the situation.  Was oriented on Italian market, had happy people who found the price just and were really hoping to buy masks for their family. My principal business is not retail, I made a shop because from my Italian friends I knew the desperate situation they had and with small profit of 20 eurocents for mask (the amount i would earn would only compensate the time I had spent) I wanted to help, but my store was blocked.. it is sad.

tp8001
New Member
1 0 0

Has anyone had success with Shopify resolving their issues and maintaining their storefronts?

butterbykeba
Tourist
3 0 1

Exactly.  They are very impartial.  They support Breitbart and allow them to sell masks too.


@drtalharafi wrote:

WTF this store that is just selling masks with BIG BOLD heading corona is still up and running https://coronamask.co/products/coronamask%C2%AE-surgical-grade-facial-mask?variant=32133726077067

 

Why the impartiality?


 

butterbykeba
Tourist
3 0 1

Exactly.  They are very impartial.  They support Breitbart and allow them to sell masks too.

 


@drtalharafi wrote:

WTF this store that is just selling masks with BIG BOLD heading corona is still up and running https://coronamask.co/products/coronamask%C2%AE-surgical-grade-facial-mask?variant=32133726077067

 

Why the impartiality?


 

butterbykeba
Tourist
3 0 1

Was you store restored?   Clearly there is no method or guideline to how they decide which stores they will shut down.

ON one hand they allow controversial websites like Breitbart to sell masks but then shut down the small mom and pop shops.

The people on their Risk Management team do no research and don't even review the websites they pull.


@drtalharafi wrote:

Shopify recently started suspending stores for selling products which are in high demand due to COVID-19 like masks, hand sanitizers, etc. Which I think was a very bad move.

Although I commend them for taking steps against stores selling these products at very high gauged prices but the move of outright suspending the stores was not properly executed as many other store which are not selling these items are also affected.

This action did not solve any problem but has increased problems and frustration for people who completely rely on Shopify for their livelihood.This move has blocked the livelihood for those people especially at such times of crisis.

They could had taken care of this situation by this way.
1) Send warning to unpublish the flagged items withing 48 - 72 hours but letting other unflagged products to sell normally.
2) Ask to upload evidence of the flagged products that they are not related to those items related to COVID-19.
2) Then if any store wants to sell masks and other products they should provide some kind of application to list these items to sell on store with their recommended price.

This move by Shopify was so bad.

I suggest everyone to comment or send message to Shopify on their social channels.
https://www.facebook.com/shopify?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-17A91...

https://twitter.com/shopify?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-17A91F5CB5...

https://www.youtube.com/user/shopify?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-1...

https://www.instagram.com/shopify/?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-17A...

https://www.linkedin.com/company/shopify?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49...

https://www.pinterest.com/shopify/?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-17A...

Already started searching for Shopify Alternatives.