Shopify recently started suspending stores for selling products which are in high demand due to COVID-19 like masks, hand sanitizers, etc. Which I think was a very bad move.
Although I commend them for taking steps against stores selling these products at very high gauged prices but the move of outright suspending the stores was not properly executed as many other store which are not selling these items are also affected.
This action did not solve any problem but has increased problems and frustration for people who completely rely on Shopify for their livelihood.This move has blocked the livelihood for those people especially at such times of crisis.
They could had taken care of this situation by this way.
1) Send warning to unpublish the flagged items withing 48 - 72 hours but letting other unflagged products to sell normally.
2) Ask to upload evidence of the flagged products that they are not related to those items related to COVID-19.
2) Then if any store wants to sell masks and other products they should provide some kind of application to list these items to sell on store with their recommended price.
This move by Shopify was so bad.
I suggest everyone to comment or send message to Shopify on their social channels.
Already started searching for Shopify Alternatives.
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Rachel this is a total nightmare what us merchants have to face. So you can imagine why persons here are annoyed by this repulsive act from Shopify.
How'd you go with lodging a complaint with AFCA? I looked at lodging a complaint with AFCA but because Shopify isn't listed I don't seem to be able to go any further. There was a chargeback made, but I'd refunded over 1/4 of a significant sale because I was unable to supply the entire order. Shopify took the entire amount, plus the $25 chargeback fee, without taking into consideration the refunded amount.
I am not sure how you may go about that however, in your relation with Shopify chargeback cases. As a merchant wining the charge on Shopify is impossible to none matter the amount of proof you produce with them. With PayPal it's a little bit better because, they give you time to handle the situation before it handles through them!
Shopify said we had until the 29th to respond & then took the money less than 48 hours after the initial email. I've already started legal action. Our local state MP is Kevin Anderson. He's the person who issues fines to rogue companies. To find out how savage he is look up Camera Sky & the size of the fines.
To honest I cannot legally advise on Attorney. However, most of our chargeback cases even though Shopify takes back the money after we provide evidence that we did our part as a merchant. We communicate with our customers about the issue and customers send back the money via mail.