We are unable to authenticate you

New Member
1 0 1

Unable to access store after attempting to download a marketing application. Message appears:


We were unable to authenticate you

Looks like something went wrong on our end. Operation engineers are aware of this problem and are working hard to get it solved. In the meantime, you can keep an eye on the status page for updates.


Request ID:


How do I contact Shopify Live support to have this fixed urgently?

Replies 10 (10)
New Member
1 0 1

Thanks so much! This worked.