What to do when Shopify Balance account is closed unexpectedly?

[Chanwlms]

I was asked to provide documentation however, my car was stolen and my business phone was in car so I was unable to access my email due to 2 step authentication. I was able to retrieve email on 5/19/23 and was headed to retrieve things from car. My Shopify balance acct was closed and now I have nothing. My paycheck from my job was there. Please someone help!!! No one responded to me on yesterday and I’m completely upset. 

[taraking13]

No one is getting support from Shopify Balance. We all are losing money to them.