What to do when Shopify support doesn't resolve your issue?

[Fenixdelivery]

I currently have talked to several support service on shopify. They keep promesing for help me close the store at the moment. Also unsubscribe aplications and more, Jet i see everytime it still keep try to draw money! I dont know what to do sence it does not look like they does what they say or promes to do.. For me will be  a ishu sence one maybe i get money for some other project or stuff it maight draw automaticly...