Where can I find entries from the Dawn theme contact form?

Where can I find entries from the Dawn theme contact form?

Ecm1
Visitor
1 0 0

Hello everyone

 

I have a question regarding the contact form of the Dawn theme. I have the following problem: after testing the contact form, I wanted to view the entries, but could not find them anywhere in the admin panel. Can someone help me where I can find or see the entries of the form?

 

Thank you very much!

Replies 4 (4)

Dan-From-Ryviu
Shopify Partner
8383 1650 1663

Go to Online store > Themes > Customize > Pages > Contact Screenshot 2024-01-31 at 14.43.07.png

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Liqiud_xPert_SJ
Shopify Partner
1031 125 155

Hi @Ecm1 welcome to the Onboard,

 

Shopify is a hosted e-commerce platform, and it manages the storage and processing of data on its own servers. When a customer submits a form on a Shopify store (such as a contact form or a checkout form), the data is processed and stored securely within the Shopify infrastructure.

The specific location and technical details of data storage are internal to Shopify and not disclosed to the public to ensure security and compliance with privacy regulations.

 

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Iris
Shopify Staff
824 67 104

Hi @Ecm1 ,

 

Thank you for reaching out. That is a great question!

In Shopify, the emails sent through the contact form on your website are typically received at the email address associated with your store. By default, this is the email address you used to set up your Shopify account.

 

To confirm or change the email address where you receive contact form submissions, follow these steps:

 

  1. Log in to your Shopify admin
  2. From the sidebar menu, click on Settings and then Store details
  3. Under the Store email field, you will find the email address currently set up to receive customer inquiries messages about your store.
  4. If you want to change the email address, simply edit the field and enter the new email address.

 

Once you have updated the email address, any future contact form submissions will be sent to the new email address you specified. Remember to regularly check this email account to ensure you don't miss any important customer inquiries or messages.

Also, keep in mind to check your spam or junk email folder. Sometimes emails from contact forms can end up in your spam or junk email folder. Make sure to check those folders to see if the emails are there.

 

Let me know if this helps.

Iris | Social Care @ Shopify 
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Jahid-KlinKode
Excursionist
145 1 5

Hey @Ecm1, upgrade your Shopify contact form effortlessly with this YouTube tutorial. Learn how to include custom fields like text, dropdowns, radio buttons, and checkboxes: