Which address to prove for setting up Shopify payments?

4nd1
Visitor
2 0 0

So I'm trying to set up shopify payments and it is asking for me to provide a copy of a utilities bill or bank statement to prove my address. Does it want to prove my home address or business address? Also which setting would my home one be under as I can't seem to find it?

Replies 3 (3)

Ollie
Shopify Staff
2319 454 397

Hey @4nd1.
 
Thanks for reaching out. 
 
This is a great question! You will want to provide a copy of the documents for the online store's default location. With that being said, you can make changes or updates to the default location of your Shopify store by navigating to Settings > Locations. We do also have a great step-by-step guide available on how you can make changes to your default location here
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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4nd1
Visitor
2 0 0

Thank you for the response Ollie. However I am still struggling with something. I purchased a virtual mailbox so that I can hide my home address but to open Shopify payments it requires a utility bill etc to prove my address. I obviously don't pay bills at my virtual mailbox so I'm unsure how I can prove the address. How can I activate payments when using a virtual mailbox or is it not possible?

Ollie
Shopify Staff
2319 454 397

Hey @4nd1.
 
Thanks for the quick response. 
 
That is a great question! We do have a great help document that goes into depth about information requirements for Shopify Payments here.  However, I would suggest bringing this to a Support Advisor's attention to have a further look into the setup of your Shopify store. You can get in touch with our live support by navigating to the Help Center
 
Once you arrive on the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected accordingly. 
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog