Which plan do i need to customize SMS notification ?

Solved
JKS
New Member
6 0 0

Hi,

 

I have a Basic Shopify Plan and I can't customize SMS notification. Which plan to choose if I want to customize my SMS notifications ? Shopify or Advanced Shopify ?

 

Thank you

Accepted Solutions (3)

Accepted Solutions
Helen
Shopify Staff
1407 171 233

This is an accepted solution.

Hey, @JKS

 

Thanks for the screenshot! 

 

You are correct. Editing the SMS templates is unavailable during the free trial period. Even though you have chosen a plan, the status of the store is technically still in trial since you won’t be invoiced for your chosen plan until the trial officially ends. This is a feature put in place in order to prevent any misuse of the platform.

 

Therefore, you have two options in order to be able to edit SMS notifications: 

 

  1. You can wait until your trial period is over, and your first invoice is paid. The editing ability of SMS notifications will automatically become available then. 
  2. If you prefer to end your trial period earlier and begin your billing cycle, I can facilitate that for you as well by initiating the payment of your first invoice. This will put you on your chosen subscription plan, and all features will become available to you.

 

Let me know what you decide, or if you have any further questions. I’m here to help!

Helen | Social Care @ Shopify 
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Helen
Shopify Staff
1407 171 233

This is an accepted solution.

Hello Community members!

 

Thank you for all taking the time to follow up in this thread to express your interest in adjusting your account off of the free trial period, and on to a paid plan in order to customize your SMS notifications. 

 

This feature, of needing to be on a paid plan in order to edit these notifications, has been put in place to help prevent any unsupported behaviour from occurring to merchant customers who choose to enter their phone numbers when checking out. As such, each request to have a plan adjustment now needs to be reviewed on an individual basis by our Financial Services department. This review ideally takes 24-72 hours, however with the current support demands longer wait times can be expected. Please note, not every request to upgrade to a paid plan will be possible at this time. 

 

If your store is currently on its trial period and you would like to be considered for this option, please reach out to support through one of the channels found here on the contact page to discuss further.

 

Thank you for your patience and cooperation.

Helen | Social Care @ Shopify 
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Helen
Shopify Staff
1407 171 233

This is an accepted solution.

Hey, @maikedeebi. Welcome to the Community, and thanks for taking the time to contribute to this thread. I’m happy to clarify the information you've been given, and outline your options moving forward. Here’s the scoop:

 

It is possible to escalate a request to end your trial period early, and be put onto a paid plan in order to have access to editing your SMS notifications. However, this request isn’t always guaranteed to be approved, and due to the high volume of support requests currently, it can take some added time for your escalation to even be reviewed. 

 

Therefore, what I suspect was the intent behind the information you received from your previous interactions, is that it currently tends to be more efficient to wait for your trial to end on it’s own; Your account automatically switching over to a paid plan (provided you’ve entered your billing information and chosen a plan prior to the end of your trial), has a higher likelihood of occurring before your escalation is reviewed. How much longer is left on your trial anyways? Is there an urgent reason you are needing to edit these notifications prior to the end of it?

 

That all being said, if you decide that you’d like to proceed with putting in a request anyways, we are happy to consult with our Financial Services team to see if we can proceed with an escalation for you. 

 

In order to do so we will need to access your account information. At this time, we are unable to assist with account specific support like this through the Community, so I do need to direct you back to our contact page to login and connect via a live chat, callback or email. In order to save some time so that the Support Advisor you speak with can help you as quickly as possible though, please share your previous ticket number along with this summary of your request at the beginning of your conversation:

 

“I am currently on my 14-day free trial, and I would like to switch over to a paid plan before it ends so that 
I can edit my SMS Notifications”.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Let me know if I can help with anything else. Thanks!

Helen | Social Care @ Shopify 
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Replies 66 (66)
Helen
Shopify Staff
1407 171 233

Hi, @JKS

 

I’m Helen from Shopify Support. Welcome to the Community, and thanks for reaching out about this!

 

You should be able to customize SMS notifications on any paid subscription plan. Therefore, could you please tell me more about what you are experiencing that is preventing you from editing yours so that I can help.

 

Thank you!

Helen | Social Care @ Shopify 
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JKS
New Member
6 0 0

Hi,

 

when i want to customize the SMS template for "Shipment", I've got this message : "Custom SMS templates unvailable. Modifying SMS templates is not possible on your plan"

 

Here is a screenshot : 

capture_sms_notification.JPG

 

Is it because I'm in the 90-day free trial ? However I suscribed for the Basic Shopify Plan.

 

Thank you for your response.

 

Helen
Shopify Staff
1407 171 233

This is an accepted solution.

Hey, @JKS

 

Thanks for the screenshot! 

 

You are correct. Editing the SMS templates is unavailable during the free trial period. Even though you have chosen a plan, the status of the store is technically still in trial since you won’t be invoiced for your chosen plan until the trial officially ends. This is a feature put in place in order to prevent any misuse of the platform.

 

Therefore, you have two options in order to be able to edit SMS notifications: 

 

  1. You can wait until your trial period is over, and your first invoice is paid. The editing ability of SMS notifications will automatically become available then. 
  2. If you prefer to end your trial period earlier and begin your billing cycle, I can facilitate that for you as well by initiating the payment of your first invoice. This will put you on your chosen subscription plan, and all features will become available to you.

 

Let me know what you decide, or if you have any further questions. I’m here to help!

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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JKS
New Member
6 0 0

Ok thank you for the information.

 

So I would like to get the option 2 : i prefer to end my trial period now so that all features will be available. Could you tell me what to do ?

 

Thanks

 

prankoyz
Tourist
10 0 0

Hi Helen!

I exactly have the same problem. A customer support initially said I need to end the trial period. A second customer support said there's no need to end the trial period for this function but  actualy directed me to this post. I would like to officially end my trial so I can edit my SMS Templates. Please help!

Helen
Shopify Staff
1407 171 233

You’re welcome, @JKS

 

I am sending you an email so that I can authenticate you, and we can move forward with making the plan adjustment on your account. Please keep an eye out for it!

Helen | Social Care @ Shopify 
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Helen
Shopify Staff
1407 171 233

Hey, @prankoyz.

 

I’m sorry for any confusion there has been around this! I am happy to help you switch off of your trial period and onto a paid plan so that you can edit the SMS notifications on your store. 

 

I’ve sent you an email so that we can proceed with making the plan adjustment. Please reply at your earliest convenience.

Helen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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prankoyz
Tourist
10 0 0

Thank you so much!

JKS
New Member
6 0 0

Hi Helen,

 

thank you. It works.

 

Sincerly,