Which plan do i need to customize SMS notification ?

Solved
JKS
New Member
6 0 0

Hi,

 

I have a Basic Shopify Plan and I can't customize SMS notification. Which plan to choose if I want to customize my SMS notifications ? Shopify or Advanced Shopify ?

 

Thank you

Replies 69 (69)
Helen
Shopify Staff
Shopify Staff
1425 174 252

Hello again, @JKS2

 

Thanks for reaching out to the live support team for this. That's the quickest way to implement it. That being said, the plan change can take 24-72 hours to implement since it can require an escalation to our Billing department. Therefore, I suspect there was a typo in the timeframe you received from the Guru you interacted with. 

 

Since it has been longer than 24-72 hours since you posted about it in this thread, please let me know if you still require assistance with this, or if it has already been taken care of via your previous support ticket?

 

Thanks!

Helen | Social Care @ Shopify 
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MYMCapital
New Member
1 0 0

Hi @Helen  I'm having the same issue. Cannot edit the SMS form because I'm on a 3 month trial but I'd like to start the subscription so that I can edit it. Can you please message me as well?

 


@Helen wrote:

Hey, @prankoyz.

 

I’m sorry for any confusion there has been around this! I am happy to help you switch off of your trial period and onto a paid plan so that you can edit the SMS notifications on your store. 

 

I’ve sent you an email so that we can proceed with making the plan adjustment. Please reply at your earliest convenience.


 

JKS2
New Member
4 0 0

Hi Helen,

 

i need assistance because i’m still in trial period and i can’t customize the sms template. The shop is already open.

Could you please accelerate the process so that we can start the basic shopify plan now.

 

Thank you

Musa1996
New Member
1 0 0

Hi there Helen!

 

I am currently experiencing the same problem. Could you send me the link as well? I would like to end my trial and customize my sms template.

 

Sincerely,

Musa

ApkFactor
New Member
2 0 0

If a customer choses not to use their phone number during checkout, then how can we enable the opt in for order updates which gives your customer a way receive SMS updates after an order is placed??? Can we do this through any web

JKS2
New Member
4 0 0

Hi Helen,

 

ok it works for me now.

 

Thank you.

Bluegrocer
New Member
2 0 1

I have the same problem, can you initiate my plan. i have the same problem and i need to edit SMS content.

LAFaceMasks
New Member
1 0 0

Hello I need to end my trial period so I can access the SMS template as well. Please charge for basic plan. 

DavidCallay
New Member
1 0 0
Hi, I also would like to get the option 2 : i prefer to end my trial period . Could you tell me what to do ? Please help me
AndreeaP
New Member
1 0 0

Hi, I would like to chose the option 2 for my account. What should I do ? 

Westley
New Member
1 0 0

Hi Helen,

 

I would like to end the free trial period early as the customised SMS plays a key role in our business process. Can you help to initiate the payment for Basic Shopify Plan?

 

Thanks,

Westley

lintoya
New Member
1 0 0

Hi,

May we also avail of option 2 for our store? We would also like to be able to edit our SMS templates, but are still stuck in our free trial for the next 2 months.

Helen
Shopify Staff
Shopify Staff
1425 174 252

This is an accepted solution.

Hello Community members!

 

Thank you for all taking the time to follow up in this thread to express your interest in adjusting your account off of the free trial period, and on to a paid plan in order to customize your SMS notifications. 

 

This feature, of needing to be on a paid plan in order to edit these notifications, has been put in place to help prevent any unsupported behaviour from occurring to merchant customers who choose to enter their phone numbers when checking out. As such, each request to have a plan adjustment now needs to be reviewed on an individual basis by our Financial Services department. This review ideally takes 24-72 hours, however with the current support demands longer wait times can be expected. Please note, not every request to upgrade to a paid plan will be possible at this time. 

 

If your store is currently on its trial period and you would like to be considered for this option, please reach out to support through one of the channels found here on the contact page to discuss further.

 

Thank you for your patience and cooperation.

Helen | Social Care @ Shopify 
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jewelzr
New Member
1 0 0

I am in the same situation. I am int he 90 day free trial and want to edit my SMS notifications. I can't contact support, everytime I go to the link to login, it just resets itself. Maybe because I'm in the free trial. Ugh. It's a loop. How do I move my account to basic subscription.

julies-masks.myshopify.com

LynnC
New Member
2 0 1

How to include the product name in the sms notification? is it even possible? Capture.JPG

myecomempire
New Member
1 0 0

I need to fix this problem ASAP please contact me

kevchang12
Tourist
3 0 1

Hi Helen,

I am no longer in the trial, but I still get the message referenced above. Can you please assist?

Soulbahrain
New Member
1 0 0

Hi Helen, 

I need to do the same, how can i stop the free trial and start my paid plan?

magecomp
Shopify Partner
80 4 6

Hello @JKS 

In case if you want to try this app https://apps.shopify.com/mage-whatsapp-bot? for customized SMS and WhatsApp.

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Helen
Shopify Staff
Shopify Staff
1425 174 252

@Soulbahrain, I’m happy to look into this for you and escalate your request to the Financial Services department to see if it is possible for your account. Please watch for an email coming to your inbox from me shortly. 

 

@kevchang12, I apologize I didn’t see your post sooner! Are you still having trouble being able to edit your SMS notifications?

 

Helen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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