Why am I facing server errors during business verification?

Why am I facing server errors during business verification?

Tonya2
Visitor
1 0 0

Every time I try to submit my government issued identification it says "To verify these details the following changes need to be made: server error". The same happens when I try to resend an email to verify my domain.

Replies 2 (2)

BlakeDowdall
Visitor
1 0 0

I'm getting the same thing, how did you solve it? did it just fix itself in a way?

Greta
Shopify Staff (Retired)
1242 132 167

Hey, @BlakeDowdall!

 

I recommend trying some local troubleshooting such as clearing your cache and cookies and/or using an incognito window to see if that resolves the issue. If the error message persists, please contact us through the Help Center so we can investigate further. Simply enter the details of your issue into the chat assistant and click "I still need help" to be connected with a Support Advisor. 

 

Please let me know if you have any other questions! 

Greta | Shopify 
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