Why am I getting a 500 error when trying to authenticate my domain?

MattAsking
Visitor
2 0 0

I am trying to follow the steps of setting up email for notifications -

https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email

 

I have my DMARC record setup as it was straightforward.  Used the DMARC Record Checker and everything looks good.

 

However, when I go to Settings > Notifications > "authenticate your domain" per directions to receive CNAME instructions, I get a 500 "There’s a problem loading this page There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later."

 

I have gone back several times over the course of 5 days now and still get the same message.  I have gone to the status page and don't see anything regarding this.  Need to know why this isn't working.

Replies 2 (2)

MZ2
Shopify Partner
24 1 1

Have you contacted Shopify support yet?

MattAsking
Visitor
2 0 0

I have gone to the Shopify support page.  The only "contact" is an AI chat bot which was no help.