Why am I seeing a 404 message when selecting a plan?

[Dolev97]

Hey

I am trying to pick a plan to finish setting up my shop and it shows me a 404 message

"

There's no page at this address

Check the URL and try again, or use the search bar to find what you need.

"

Attached is a screen shot, please help me out 🙂

Tried already cleaning cache and cookies, I am using brave browser, it doesn't work on google chrome either

[Erin]

Hi, @Dolev97. I'm happy to help you out with this!

It looks like you're going through the right steps to select a plan so this shouldn't be happening. In this case I'd recommend some more local troubleshooting to rule out any issues caused by the browser, device, or internet connection you're using. If you're still seeing this issue after going through the steps below, please reach out to our support team through this page, so that we can look into this with you further. We can't see any account details here over the Shopify Community, but if you speak with us through the page I shared we can review this with you in more detail.

Troubleshooting steps to try:

• Ensure you are an up-to-date browser that is supported by Shopify
• Try this out using a private or incognito browser
• Try this out using a different internet connection. For example, your cellular network instead of wifi.
• Ensure you don't have pop-ups blocked 
• Ensure your browser's cookie preferences are not set to "Block all cookies"
• Ensure you don't have any firewalls or VPNs (virtual private networks) enabled on your device or network blocking Shopify

Please let me know if you have any questions!

[SEOKart]

Hello Dolev97,

I came across similar questions in the community, and one of the Shopify staff members stated that this was a known issue earlier today; however, the development team has resolved the issue now. 

I think you should clear the cookies and cache files from the browser and retry.

Hope it works!

Leesha

SEOKart