Why am I still being charged for an inactive online store?

Leah1999 · ‎10-02-2023

I have received 2 emails the last 2 months that I’ve been charged for the month. I can’t log into shopify to cancel any subscription I might have. I’ve tried with 2 emails of mine but it says shop is inactive. Please help. Thanks.

Moira · ‎10-02-2023

Hey @Leah1999,

Thanks for taking the time to reach out to the Shopify Community with this question about your charges.

You'll need to get in touch with our support team via the Shopify Help Center with this query, as they will have access to your account and can confirm what has happened here. They will also be able to ensure that your store is properly closed, and that you no longer receive any subscription charges.

Let me know if I can clarify anything further,

Moira | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Moira · ‎10-02-2023

Hey @Leah1999,

Thanks for taking the time to reach out to the Shopify Community with this question about your charges.

You'll need to get in touch with our support team via the Shopify Help Center with this query, as they will have access to your account and can confirm what has happened here. They will also be able to ensure that your store is properly closed, and that you no longer receive any subscription charges.

Let me know if I can clarify anything further,

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Why am I still being charged for an inactive online store?

Why am I still being charged for an inactive online store?

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