Why are my payments pending for over a month?

[kfn1]

I have pending payments for almost a month that have not been transferred to my bank account. The bank account has been verified and the customer payments have been made. Can anyone help?

[Emily]

Hi, @kfn1.

Thank you for reaching out. I am sorry you have not received your payout. 

Have you received any communication via email regarding this? Have you reached out to our Support Team? 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[kfn1]

Yes I have done both of those things. I sell screen cleaners

[Emily]

Hi, @kfn1.

Thank you for that information! 

What did the Support Advisor tell you? Do you happen to have the ticket ID number for that interaction? 

Talk soon,

[kfn1]

The Support Advisor referred us to the Help Centre which followed step-by-step but it does not work.

So again, we need to know why the following is occurring:

1. Will not allow editing of account information 

2. Will not process fully paid amounts for products and they remain as pending payments even though all bank accounts have been verified.

URGENT help needed.

[kfn1]

Hi There

Our account still shows that you are holding funds from transactions.

We have established a verified bank account to allow transfers to be deposited into our account.

This is the third time we have asked for a solution and we have followed the steps provided by Help Support Desk.

Please advise how we can urgently resolve or escalate to a supervisor.

Thank you

[Emily]

Hi, @kfn1.

Thank you for your reply. I am sorry you have not received your funds. 

I am not able to access your account information through our community forum, so I am not able to answer your questions regarding payouts. I can, however, get our team to look into your ticket. Do you have the support interaction ticket ID? 

Talk soon,

[gavlaw]

@Emily I am having this exact same problem, and have not been able to even start an interaction with support. Can you give detailed instructions here on how exactly to talk to someone real in your support team? I have had nearly $9000 sitting at "pending" status for over 3 weeks and no way that I can see to get my funds out. This is frankly ridiculous.

[Emily]

Hi, @gavlaw.

Thank you for reaching out, I am sorry your payouts are pending. 

To contact our Support Team, you can click the link and fill out your information, and then click chat with us. 

Please let me know if you have any further questions!