Why are my store prices displaying incorrectly?

GBastoni
Visitor
1 0 0

Hi there, I have realised that it's showing incorrect prices for a number of my products, plus it keeps changing the prices. I have reviewed the settings, prices etc.. from my side but they look okay, except on the store itself.

 

f you can please assist?

Reply 1 (1)

Kimi
Shopify Staff
1511 169 261

Hi, @GBastoni!

Are you using an app, such as Oberlo perhaps, to configure your store's products? If so, Oberlo for example has an auto-update feature for pricing, where product pricing will change in accordance to their supplier's pricing automatically. On Oberlo, this can be deactivated by going to Settings > Auto updates, and under the When the costs changes setting heading, select Do Nothing. You can also read more about this process on our Oberlo Help Center here.

If you aren't using Oberlo however, but are using another third-party app that manages your products, you can also double check within the third-party app itself to see if there is a similar auto-update pricing feature too.

In the case that you're still unable to pinpoint where the issue is stemming from, we can help look into this further for you. To do this however, we'd need to access your account. We aren't able to provide account-specific support within our Shopify Community Forums at this stage, but you can visit our Help Centre here. From there, log in to your account to create a support request with our Support Team, and our internal team will be able to continue assisting you.

Once you have your product pricing issues sorted, it's also a good idea to add product reviews onto your store if you haven't already done so. Adding product reviews is a great way to help build trust and loyalty, and increase sales. Take a look at our Product Reviews app here if you're interested to implement this feature to your store.

Kimi | Social Care @ Shopify 
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