Why are returned items showing as tripled in quantity?

hopeandstetson
Visitor
1 0 0

Is anyone else having their returned items multiplied by 3? Everything is being processed correctly, but when you look at your return quantity and rate, it is completely off? 

Reply 1 (1)

Blair
Shopify Staff
1861 254 224

Hi @hopeandstetson,

 

Thank you for reaching out to the Community. 

 

If you haven't done so already, I'd encourage you to connect with us directly. This will allow our support team to take a closer look into that error, as we wouldn't have access to those details here on the Community. They will be able to investigate further to ensure it gets resolved. 

 

To connect, you can: 

 

  • Head over to our Help Center: https://shopify.link/KWb8
  • In the virtual assistance chat box, type 'Contact Support'
  • This will prompt you to log into your shop
  • Once logged in, you will see the option to chat with an advisor

 

Please let me know if you have any other questions. 

Blair | Shopify 
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