Why are the same items repeatedly left in abandoned carts?

DJNautical
Visitor
1 0 0

Periodically, we see a repeated abandoned cart showing up over several weeks. Each time for the same item, same amount but not always the same name - and always with a fake ship to/billing addresses (generated by a random address generator service). This type of repeated abandoned cart never results in a purchase or the abandoner creating an account.  It's not like usual abandoned carts.  This is the exact same item abandoned 6-10 times over several weeks and never a legitimate address. Anyone else experience this or shed any light on what might be going on? 

Replies 10 (10)

eComInsider
Shopify Partner
156 16 36
  1. Automated Bots or Scripts: It's possible that automated bots or scripts are being used to repeatedly add the item to the cart without any intention of making a purchase. This could be done for various reasons, such as attempting to manipulate pricing algorithms, testing vulnerabilities in the website, or even engaging in fraudulent activities. Maybe you are using gpl licensed theme or outdated. or there can be many reasons.....

  2. Competitor Activity

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emott
Visitor
1 0 2

Have you found a way to resolve this? I currently have the same order entered like 50 times in 3 days

BK1012
Tourist
9 0 5

I’m having the same problem. 25 abandoned carts created 2 x a day by this email: sfj9usfhuios@gmail.com

RunRiot
Visitor
1 0 0

I’m having about 5-10 add to carts everyday which I know are not legitimate to my chagrin. I can’t figure out what to do about it either. It’s very frustrating! 

Rich_Rentrop
Tourist
5 0 2

I am also getting many abandoned checkouts from sfj9usfhuios@gmail.com. I've installed a fraud protection app and add this email to the blocked use list but it isn't preventing the abandoned checkouts.

Yvy616
Excursionist
32 0 41

Blocking the email just blocks them from maybe signing in or creating an account, but this bot is going straight to checkout, where blocking apps cannot function.

Regina_Lotito
Excursionist
11 0 4

Us too! Now to get a solution 

Ben12341
Excursionist
15 0 7

Let Shopify know you also have this issue.  See the James James conversation

Ben12341
Excursionist
15 0 7

See the "James James" discussion and let Shopify know this needs to be fixed

BK1012
Tourist
9 0 5

Wow I didn’t realize we are all getting spammed by the same bot! Checking out that convo 🙏🏽